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Discuss Ats porcelain blade issue in the Tiling Tools Forum area at TilersForums.co.uk.

  1. Cranbrook

    Cranbrook TilersForums.co.uk Addict

    This has happened to my blade today... 20180821_074323.jpg
    Never had this happen before :confused2:
     
  2. Adey1980

    Adey1980 Trusted Advisor Professional Tiler Top Contributor

    Location:
    Caerphilly
    Could it have been dropped, then when you used it it broke
     
  3. Cranbrook

    Cranbrook TilersForums.co.uk Addict

    No I'm overly careful with my tools to be honest @Adey1980@Adey1980
     
    • Like Like x 1
  4. pdc

    pdc Trusted Advisor Professional Tiler Top Contributor

  5. impish

    impish Trusted Advisor Professional Tiler

    Location:
    Preston, Lancs
    I had it happen to a Marcrist akkumax (similar blade) and I had been using the side of the blade to sand edges.
    Blade is thin and I think I just stressed it too much.
     
  6. John Benton

    John Benton Trusted Advisor Professional Tiler JOTM Winner

    Location:
    Leeds
    Same thing to me on a Squadro blade
     
    • Agree Agree x 1
  7. Plan Tec Tiling

    Plan Tec Tiling Administrator Staff Member Trusted Advisor Professional Tiler JOTM Winner

    Location:
    Wimborne, Dorset
    Same as John, squaddro blade victim of a slight knock :(
    20180410_121844.jpg
     
    • Like Like x 2
  8. Localtiler

    Localtiler Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    Yorkshire
    That blade is very thin, thinner than there turbo blade, I avoid them for this reason!
     
    • Agree Agree x 1
  9. jcrtiling

    jcrtiling Trusted Advisor Professional Tiler TTA Member Top Contributor

    Location:
    Salisbury
    Suck it up. It happens I appreciate what you say about care but can you guarantee you never strssed it .
     
  10. antonio

    antonio Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    italy
    my l used only for thin porcelain. still ok

    20180822_094039.jpg
     
    • Like Like x 2
  11. ATSDiamondTools

    ATSDiamondTools Official Member Support Company Support

    Location:
    Kent
    Drop me an email with your order number for this blade and we'll send you another one.

    It doesn't take much at all to damage these thin blades, it's the downside of making them this thin, they perform great but it only needs a slight knock and the stresses they are under when in use can cause failure.
     
    • Winner Winner x 6
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  12. Middlesex Tiles

    Middlesex Tiles Company Support

    Location:
    Ruislip
    Wow - that is some great customer service - seeing as it is probably not a warranty claim.
     
    • Agree Agree x 4
    • Like Like x 1
  13. ATSDiamondTools

    ATSDiamondTools Official Member Support Company Support

    Location:
    Kent
    The reality is we'd never know why it failed. It could be it was damaged in use, damaged in transit on the way to the customer or even a manufacturing fault.

    We get so few that fail (less than 1%), it's just worth replacing them in this instance as the goodwill outweighs the cost of the replacement.
     
    • Like Like x 5
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  14. timeless john

    timeless john Moderator Staff Member Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    North East England
    Would have been nice for @Cranbrook@Cranbrook to have contacted you first!

    Still now I’am going to order a couple of blades on a Tuesday (new tools Tuesday) when my pension comes in.

    We are fortunate to have ATS as a company support member.
     
    • Agree Agree x 3
    • Like Like x 2
  15. Cranbrook

    Cranbrook TilersForums.co.uk Addict

    Woahh easy tiger @timeless john@timeless john :laughing: ive only started using this site again after many years away so I'm not fully up to speed with what suppliers are members on here... My post was not intended to name and shame but to find out if this damage is usual..
    @ATSDiamondTools@ATSDiamondTools many thanks for offering to replace the blade but I am happy with the items I've had from you so I have no problem in paying for replacements, your prices save me a fortune in comparison to buying marcrist etc so swings and roundabouts

    But if I could take this opportunity to ask you to try to source an 85mm blade for single gang socket cutouts... That would be marvellous :yum:
     
    • Like Like x 3
    • Agree Agree x 1
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