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Discussion in 'Tiling Tools Forum' started by Cranbrook, Aug 21, 2018.
Discuss Ats porcelain blade issue in the Tiling Tools Forum area at TilersForums.co.uk.
This has happened to my blade today...
Never had this happen before
Could it have been dropped, then when you used it it broke
No I'm overly careful with my tools to be honest @Adey1980
Maybe @ATSDiamondTools can have a look.
I had it happen to a Marcrist akkumax (similar blade) and I had been using the side of the blade to sand edges.
Blade is thin and I think I just stressed it too much.
Same thing to me on a Squadro blade
Same as John, squaddro blade victim of a slight knock
That blade is very thin, thinner than there turbo blade, I avoid them for this reason!
Suck it up. It happens I appreciate what you say about care but can you guarantee you never strssed it .
my l used only for thin porcelain. still ok
Drop me an email with your order number for this blade and we'll send you another one.
It doesn't take much at all to damage these thin blades, it's the downside of making them this thin, they perform great but it only needs a slight knock and the stresses they are under when in use can cause failure.
Wow - that is some great customer service - seeing as it is probably not a warranty claim.
The reality is we'd never know why it failed. It could be it was damaged in use, damaged in transit on the way to the customer or even a manufacturing fault.
We get so few that fail (less than 1%), it's just worth replacing them in this instance as the goodwill outweighs the cost of the replacement.
Would have been nice for @Cranbrook to have contacted you first!
Still now I’am going to order a couple of blades on a Tuesday (new tools Tuesday) when my pension comes in.
We are fortunate to have ATS as a company support member.
Woahh easy tiger @timeless john ive only started using this site again after many years away so I'm not fully up to speed with what suppliers are members on here... My post was not intended to name and shame but to find out if this damage is usual..
@ATSDiamondTools many thanks for offering to replace the blade but I am happy with the items I've had from you so I have no problem in paying for replacements, your prices save me a fortune in comparison to buying marcrist etc so swings and roundabouts
But if I could take this opportunity to ask you to try to source an 85mm blade for single gang socket cutouts... That would be marvellous
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