Ats porcelain blade issue - Tile Advice

[Cranbrook]

This has happened to my blade today...

Never had this happen before

 

[GoneGuy]

This has happened to my blade today... View attachment 100324
Never had this happen before

Could it have been dropped, then when you used it it broke

 

[Cranbrook]

Could it have been dropped,

No I'm overly careful with my tools to be honest @Adey1980

 

[WetSaw]

Maybe @ATSDiamondTools can have a look.

 

[One Day]

I had it happen to a Marcrist akkumax (similar blade) and I had been using the side of the blade to sand edges.
Blade is thin and I think I just stressed it too much.

 

[John Benton]

Same thing to me on a Squadro blade

 

[Qwerty]

Same as John, squaddro blade victim of a slight knock

 

[Flintstone]

That blade is very thin, thinner than there turbo blade, I avoid them for this reason!

 

[Dumbo]

Suck it up. It happens I appreciate what you say about care but can you guarantee you never strssed it .

 

[Italy]

my l used only for thin porcelain. still ok

 

[Concrete guy]

This has happened to my blade today... View attachment 100324
Never had this happen before

Drop me an email with your order number for this blade and we'll send you another one.

It doesn't take much at all to damage these thin blades, it's the downside of making them this thin, they perform great but it only needs a slight knock and the stresses they are under when in use can cause failure.

 

[Middlesex Tiles]

Wow - that is some great customer service - seeing as it is probably not a warranty claim.

 

[Concrete guy]

Wow - that is some great customer service - seeing as it is probably not a warranty claim.

The reality is we'd never know why it failed. It could be it was damaged in use, damaged in transit on the way to the customer or even a manufacturing fault.

We get so few that fail (less than 1%), it's just worth replacing them in this instance as the goodwill outweighs the cost of the replacement.

 

[Time's Ran Out]

Would have been nice for @Cranbrook to have contacted you first!

Still now I’am going to order a couple of blades on a Tuesday (new tools Tuesday) when my pension comes in.

We are fortunate to have ATS as a company support member.

 

[Cranbrook]

Woahh easy tiger @timeless john ive only started using this site again after many years away so I'm not fully up to speed with what suppliers are members on here... My post was not intended to name and shame but to find out if this damage is usual..
@ATSDiamondTools many thanks for offering to replace the blade but I am happy with the items I've had from you so I have no problem in paying for replacements, your prices save me a fortune in comparison to buying marcrist etc so swings and roundabouts

But if I could take this opportunity to ask you to try to source an 85mm blade for single gang socket cutouts... That would be marvellous