Tile Shading issue advise - TilersForums.com

[hmtiling]

As you haven't supplied the tiles and checked codes then I don't think you should be replacing them without be paid to do so. As local says, supplier should be paying.

 

[Flintstone]

Deffinately if you haven't supplied tiles you should be the one that's in a strong position with the customer!

 

[Rich Midge]

I'd be charging to replace as well. If all batch and shade numbers match then imo you'd every right to fit them. The customer presumably took and accepted delivery so they must take some responsibility. It can be difficult to notice shading differences when you've just got your head down working. Also, the fact the supplier is willing to supply more tiles I'd take as an admission of fault with the original ones supplied.

 

[Njdceramics]

Customer supplied through her brothers tile import company
Tiles come direct from factory

Customer being really nice she just doesn't want to get caught up in the argument

And yes timeless I wasn't there when this was said

 

[hmtiling]

Customer supplied through her brothers tile import company
Tiles come direct from factory

Customer being really nice she just doesn't want to get caught up in the argument

And yes timeless I wasn't there when this was said

If she was being really nice she'd have said ' of course I'll pay for the extra time as it's not your fault'

 

[Njdceramics]

She has paid me some money to cover up to now it's just where we go from here
I want to leave her with a job she's happy with but think the factory has to take some blame
I mean it's Versace not b&q

 

[Time's Ran Out]

So why get involved. They can see your doing a good job, let them sort it with the supplier and just tell them how much it will cost to replace them. When they replace the tiles what happens if it's the first lot that's wrong?
Cut your loses, and state your terms, if they are the same batch etc it's there quality control not your fixing. I'am the first to say ( 2nd today as Antonio 1st) its tiler error for shading, but only if you haven't checked batch nos.

 

[Rich Midge]

They'll probably play the "claims cannot be accepted once material has been fixed" card. They'll say they're only supplying more as a good will gesture but like I said earlier I'd be insisting it's an admission of fault with the product.

 

[Njdceramics]

If batch numbers were different I would have held my hands up straight away

 

[widler]

you must inspect each tile.

Aye imagine that.......... day rate job that