T
Tile Shop
DIY SOS. Helping people without time or money, in need desperate need to get a project completed. Then theres the Cowboy Traders, were Mel and Dom go in and fix problems caused by dodgy tradesmen.
After our most recent enquiry from a customer, it got me thinking.....
Story starts. Customer buys Black Quartz from us for a shower room. Underfloor heating too (don't worry, the quartz is good for it). Enter Builder, stage right. He lays Ditra, tapes the heating mat down. all good so far??? THEN DOT AND DABS THE TILES!!!! Pictures to follow in the "Poor Workmanship" thread.
Tiles come loose a few days later. But customer who also knows nothing about tiling doesn't know he's done anything wrong at this point. She asks him to lift and re-lay the tiles.... Which he does, at for a few days on his normal daily rate.
As he lifts the tiles, he uses a hammer and chisel to get the old grout off the tiles. No adhesive to come off as it appears to have failed. Wonder why. He chips the edges of the tiles telling the customer there is nothing he can do about it and continues to refit them. The tiles are now down. Whether they have been DAD'ed again is anyones guess.
It was at this point we dug deep into the fixing method and pictures and found the route cause.
I put her in touch with ATS to see if there is a solution to sorting the edges out, but alas, only if the tiles are lifted again, polished and relaid for a 3rd time.
I have told her that she should not pay the builder any more money under any circumstances! I have put in writing everything he has done wrong so she has backup.
But here's the problem.... Money has run dry. she may need new tiles. The builder should accept liability, come back to correct but there is no way he's skilled enough. He maybe should pay a tiler to do it, but might wriggle out of it so he doesn't have to, regardless of how hard the customer pushes him. She needs a Pro, but can no longer afford one after being fleeced. If it went to court, would she win? How long would it take?
In the meantime she has a shower room that I wouldn't trust using until all the tiles have been refitted correctly for fear of causing further damage.
So how many of you have been to quote a job, customer has given you a similar story and you have been overwhelmed by sympathy, that you've just done them a favour and done it for nothing? Would you ever consider doing this if the dire need arose knowing they had properly been screwed over?
Don't worry, i'm not asking if anyone would be willing to do this now for her, but your thoughts on this would be appreciated.
After our most recent enquiry from a customer, it got me thinking.....
Story starts. Customer buys Black Quartz from us for a shower room. Underfloor heating too (don't worry, the quartz is good for it). Enter Builder, stage right. He lays Ditra, tapes the heating mat down. all good so far??? THEN DOT AND DABS THE TILES!!!! Pictures to follow in the "Poor Workmanship" thread.
Tiles come loose a few days later. But customer who also knows nothing about tiling doesn't know he's done anything wrong at this point. She asks him to lift and re-lay the tiles.... Which he does, at for a few days on his normal daily rate.
As he lifts the tiles, he uses a hammer and chisel to get the old grout off the tiles. No adhesive to come off as it appears to have failed. Wonder why. He chips the edges of the tiles telling the customer there is nothing he can do about it and continues to refit them. The tiles are now down. Whether they have been DAD'ed again is anyones guess.
It was at this point we dug deep into the fixing method and pictures and found the route cause.
I put her in touch with ATS to see if there is a solution to sorting the edges out, but alas, only if the tiles are lifted again, polished and relaid for a 3rd time.
I have told her that she should not pay the builder any more money under any circumstances! I have put in writing everything he has done wrong so she has backup.
But here's the problem.... Money has run dry. she may need new tiles. The builder should accept liability, come back to correct but there is no way he's skilled enough. He maybe should pay a tiler to do it, but might wriggle out of it so he doesn't have to, regardless of how hard the customer pushes him. She needs a Pro, but can no longer afford one after being fleeced. If it went to court, would she win? How long would it take?
In the meantime she has a shower room that I wouldn't trust using until all the tiles have been refitted correctly for fear of causing further damage.
So how many of you have been to quote a job, customer has given you a similar story and you have been overwhelmed by sympathy, that you've just done them a favour and done it for nothing? Would you ever consider doing this if the dire need arose knowing they had properly been screwed over?
Don't worry, i'm not asking if anyone would be willing to do this now for her, but your thoughts on this would be appreciated.