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Discuss Returning unused tiles? in the Tiling Forum area at TilersForums.co.uk
To be honest, its extremely unfair to name and shame a company for what seems like a fairly standard tile industry returns policy (which I guess you didn't inquire about at the time of purchase and just assumed otherwise?). By not allowing you to return these tiles has prevented a "potential" disaster for their next customer.Well it seems that Natural Stone and Timber (hampshire/dorset area) don't... Buyer beware.
So if anyone needs any Dural Durabase anti-fracture mat or tumbled opus travertine floor tiles, let me know...
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