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Discuss New member needs help with Porcelanosa in the Tiling Forum area at TilersForums.co.uk.

  1. P993

    P993 Active Member

    Location:
    London / Surrey
    Hi All,

    I’ve just signed up but have visited the site a number of times over the years, and it has been a very valuable source of information.

    Sorry to make my first post a cry for help, but I’m in need of some desperate help.

    I ordered c.130sqm of porcelain floor tiles from Porcelanosa, thinking it was a reputable brand and that I wouldn’t have any problems.

    Unfortunately, the tiling contractor was due to start laying the tiles today, and discovered that the tiles:
    A) aren’t square (one corner on each tile seems ‘short’); and
    B) one edge on each tile seems to have a large bevel than the others.

    I’m hoping the attached picture will highlight the issue.

    I’ve contacted Porcelanosa’s after sales team, whose initial response (having spoken to Urbatek, the manufacturer), is to fob me off.

    Needless to say, the tiles were very expensive and I’m very nervous they are trying to convince me that I should accept these defective tiles. It seems obvious that something isn’t quite right.

    Can anyone give me some guidance in terms how how to proceed ?

    Any help much appreciated !!

    9584A83A-DC8B-44D1-8707-8A8309335220.jpeg


    Uneven chamfer/bevel highlighted in green circles.

    A0351809-43DB-4B29-8CAE-81307E7262CD.jpeg

     
  2. Best Answer:
    Post #39 by pdc, Mar 20, 2018
  3. 3_fall

    3_fall Administrator. Staff Member Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    SW London
    Hi and welcome to the forum.
    It’s always unfortunate when someone feels they have to join the forum because they’re in a jam, but that’s ok, that’s one reason we exist, so no worries.

    Understand your pain there for sure having dealt with issues like that in the past.
    What are the size of the tiles?
    If you were to put two or maybe four, could you manipulate them to see if at one point they were one tile?
    It’s not unusual for manufacturers to make them a certain size and then cut them in half or quarters. This may explain why they look as they do.
    Not saying it is, but there’s a chance.

    If they’re not a natural stone and something that is manufactured, why wouldn’t you expect uniformity?
     
    • Friendly Friendly x 1
  4. P993

    P993 Active Member

    Location:
    London / Surrey
    Thanks for the reply. The tiles are a 60x60 porcelain.

    It’s very odd that every tile seems to have one edge that features the wider chamfer/bevel, almost as though they were polished on that edge after production.
     
    • Useful Useful x 1
  5. 3_fall

    3_fall Administrator. Staff Member Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    SW London
    That is why I suggested looking at 4 together. It may be a 1200 x 1200 cut in to four
     
    • Like Like x 1
  6. P993

    P993 Active Member

    Location:
    London / Surrey
    Good point - I will check.

    Either way, would you agree they aren’t fit for purpose ?

    Would be grateful if anyone has advice in terms of returning tiles. I feel like Porcelanosa are trying to find excuses to make out there isn’t a problem.
     
  7. 3_fall

    3_fall Administrator. Staff Member Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    SW London
    The person who would be of more immediate help could possibly be @Paul C.@Paul C.
    He’s up to speed on retail practises.
    Unfortunately cutting larger pieces in to smaller ones is common practice.
     
    • Like Like x 1
    • Agree Agree x 1
  8. Simon Dale

    Simon Dale Professional Tiler

    Location:
    Maidstone
    Is that a 2mm spacer ?
     
  9. P993

    P993 Active Member

    Location:
    London / Surrey
    It is 3mm.
     
  10. P993

    P993 Active Member

    Location:
    London / Surrey
    Understood. I don’t mind that they’re cut, if the tiles all looked the same. But they are now not true squares. Even if only marginal, on a large area it is going to make it difficult to keep everything perfectly lined up.

    I’ve never had a problem with Porcelanosa before. Very confused about what’s happened here.

    Actually I remember now they have sent me a message indicating they are all pressed as a set of 8 tiles. So apparently not cut from a larger tile.
     
  11. Simon Dale

    Simon Dale Professional Tiler

    Location:
    Maidstone
    Probably get it in the neck now ! It looks to me once laid you might have .5mm difference between tiles. I don't think people will notice. Once grouted your going to have nearly 5mm grout joint due to the bevel. You should have gone for rectified Porcelain. Don't want to dis Porcelanosa but they are a house builder tile, you could find better elsewhere .
     
  12. P993

    P993 Active Member

    Location:
    London / Surrey
    Think some are up to 2mm out but I need to check properly. These were meant to be rectified. (that’s what we were told anyway!).

    Just seems odd that the bevel is not consistent?

    Good to know re Porcelanosa. Lesson learned.

    Which supplier(s) would you recommend ? Am searching on the forum about the TPT/Porcel-Thin also.
     
  13. pdc

    pdc Professional Tiler

    Does it say rectified on the box ?
    Do you have evidence that they were sold as rectified?
    Rectified are, by definition , all the same.
     
  14. Middlesex Tiles

    Middlesex Tiles Company Support

    Location:
    Ruislip
    Surely Porcelanosa must have a returns policy? Although they are obviously not great (especially for the price you probably paid) they will almost definitely fall within the (generous) tolerances allowed.

    I had a customer who paid in excess of £80/m for Porcelanosa tiles and they were almost as sizey as BCT ones. With excellent care and skill from his tiler (and a slightly larger grout joint than originally planned) they came up a treat. He did feel he hadn't received any value for money and maybe should've bought rectified tiles from a local independent for half the price . . . .
     
    • Agree Agree x 2
  15. Simon Dale

    Simon Dale Professional Tiler

    Location:
    Maidstone
    Uncle Ray Porcel-Thin is a good option. 1200x600 affordable spot on size wise. If you say I sent you he will charge you more Lol
     
    • Funny Funny x 1
  16. P993

    P993 Active Member

    Location:
    London / Surrey
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