Heavily scratched 'just laid' porcelain floor...advice - TilersForums.com

[Peter]

Had a similar problem with black B&Q 600x600 laid in a bathroom. Fitted and grouted them with no problems. Next day the builder rang saying she wasn't paying because the tiles were all scored. Had a look and there were 2-3 short scores side by side all over the tiles. Ended up having to replace 8 tiles in a bathroom with 11 tiles but knew they weren't scraped when I laid them, even though no other trades had been in after me. When I was removing the tiles, I noticed that there were black and white hairs on the floor too, which just happened to be the colour of her dog. :mad2:

 

[DHTiling]

Hi again, well last night i tried my best to remove the transit wax, but i really dont think theres any on there. on the back of the box, the description says these tiles are pre-sealed? but we sealed them anyway.

You can physically scratch/mark the the tile just by dragging a screwdriver over the tile with minimal pressure.

The tilers have been back today and are flumoxed, they've never seen this before and have stressed that it isnt something they have done to the tiles out of the ordinary.

The tilers brought an electrical hand-polisher/buffer with them and some other compounds, which only seemed to leave a dull blemish on the tiles and didnt remove much of the scratch.

Ive been back to B&Q and spoke to the deputy manager who tells me they havent had any of these tiles back, and theyve sold thousands of them, shes going to contact the QC department at Head Office to see what they say.

Im really at a loss with this now, the job has cost me the best part of £2500 and I have a 60sq M floor which was supposed to be a focal point in the shop which now makes my stomach turn everytime i think about it.

See now if you said they were pre-sealed then i would have known there would be no transit wax on them, but wiping with grimex would have affected the pre-seal anyway..

Let us know what B&Q say...

 

[ozboz]

A product fired as high as this should not really be affected by minimal abrasion, so got to be a manufacturing problem, the only problem ive ever heard B&Q admit to as far as tiles go is the wax removal problem, but , if you take some back to store and demonstrate how easily they are damaged , you may get lucky, after all it is one of the purposes for installing this type of decorative functional cladding to withstand wear and tear above other floor coverings, have a go at them ,

 

[macten]

Stand in line at the returns desk (usually a long queue :lol and kick up a stink - they are usually quite good once you get to the manager or his deputy.

 

[j8yba]

A product fired as high as this should not really be affected by minimal abrasion, so got to be a manufacturing problem, the only problem ive ever heard B&Q admit to as far as tiles go is the wax removal problem, but , if you take some back to store and demonstrate how easily they are damaged , you may get lucky, after all it is one of the purposes for installing this type of decorative functional cladding to withstand wear and tear above other floor coverings, have a go at them ,

Good idea, whats a good method/tool of showing them what scratches, ie, what shouldnt scratch it if I take one along? Im not sure if taking a screwdriver there and scratching it with that will be as effective as something else?

 

[j8yba]

Stand in line at the returns desk (usually a long queue :lol and kick up a stink - they are usually quite good once you get to the manager or his deputy.

How does this method work if all of these statements are true.. A) I bought them over 3 months ago, and they've been sat under the stairs... b) ive lost the receipt (but paid via debit card) c) they're already laid and grouted, so returning them isnt really an option!

 

[j8yba]

The sad thing is, we've now laid covering all over the floor whilst the rest of the work is carried out, and we're scared to walk on them in case we scratch them, just from walking?!! Surely this isnt right??

 

[Gazzer]

The sad thing is, we've now laid covering all over the floor whilst the rest of the work is carried out, and we're scared to walk on them in case we scratch them, just from walking?!! Surely this isnt right??

Of course its not right, they are floor tiles and are to get walked on. Dont get fobbed off with things such as " you must have scratched them with your shoes" or " Oh well these are for domestic only as we are a DIY store "

 

[macten]

How does this method work if all of these statements are true.. A) I bought them over 3 months ago, and they've been sat under the stairs... b) ive lost the receipt (but paid via debit card) c) they're already laid and grouted, so returning them isnt really an option!

A. I've taken goods back that I deemed not fit for purpose 8 months after purchase date
B. The tile is a B&Q tile, this along with credit card statement will suffice
C. Obviously, but you are after some kind of recompense on account of them not being fit for purpose - You must have some spare tiles
or even off cuts to demonstrate how easy they scratch?

Kick up a stink mate and refuse to leave and they will try to sort something - whether their solution is acceptable to you
is a different story but something is better than nothing. If this doesn't work take pictures and send direct to B&Q complaints department along with
any other relevant info.

 

[steeeevo]

The New tiles say on the box that they are sealed. So maybe when they tried to remove the wax they took the sealer off. Check this photo of the box http://www.tilersforums.com/tiling-forum/29917-b-q-polished-porcelain-2.html