Guarantees - TilersForums.com

[Spare Tool]

Just how long do all guarantee a job for?
I got a wetroom fail from over two years ago...tray n waste etc was fitted by builders/plumber, tanked and tiled by myself.. Going on Tuesday for a butchers, should I be charging after 2 years?

 

[One Day]

Hi Andy, I can't find the website I'm thinking of but I think law says only 12 months for defective workmanship.

How much do you value your rep with this client? Is the failure down to you or to them?
Personally I'd never tile onto someone elses prep (aside from a small handful of people I know personally)

 

[Spud]

Just how long do all guarantee a job for?
I got a wetroom fail from over two years ago...tray n waste etc was fitted by builders/plumber, tanked and tiled by myself.. Going on Tuesday for a butchers, should I be charging after 2 years?

it depends on what has caused the failure don't worry yourself until you know the root cause

 

[Spare Tool]

Hi Andy, I can't find the website I'm thinking of but I think law says only 12 months for defective workmanship.

How much do you value your rep with this client? Is the failure down to you or to them?
Personally I'd never tile onto someone elses prep (aside from a small handful of people I know personally)

Thats the question...is the fail down to me or not, could be a seeping joint or waste backing up, gonna be hard to tell without taking a ceiling down, all I can do is go for a look Tuesday, but if I then start resiliconing etc and if it still leaks is the whole worry still on my shoulders, had to order mapie silicone n grout in from TGiant so spent £25 on it already.. Could you post a Link to the one year guarantee please mate?

 

[On one]

Why are you being asked to have a look and not the plumber and builder? more chance to be their responsibility.

 

[Spare Tool]

Why are you being asked to have a look and not the plumber and builder? more chance to be their responsibility.

Thats a good point actually, the builders got onto me to sort it, i done a lot of work for him in the past and more to come in the future, so agreed to go check things out, perhaps that was the wrong call from the outset

 

[One Day]

Supply of Goods and Services Act 1982 - Which?

Under "guarantees" - seems to imply that a case could go to court and they would determine what a "reasonable" amount of time would be.

If I were you Andy (and I wanted to put right IF it was my fault) - I would offer to investigate the cause, photograph etc and if it wasn't my fault - invoice for the time investigating.

I've done this 2 years ago when I had several floor tiles fail.
I panicked like mad and after cutting a hole in the floor found cardboard packers under the joists had caused the floors to drop all over the place. Nothing at all to do with me but I charged a day rate and got it.
Better than that though was being vindicated.

 

[Italy]

in italy, tile installation is two years
(only tile installation)

 

[gamma38]

If you do go there and do some work to try and rectify you will be the only one left holding the baby so to speak. I would wait and try and get a joint site meeting with the other parties then come up with a joint solution.

 

[mma]

Interesting one this and I've thought about it quite a bit. You can spend 50k+ on a car and only get a three year warranty. No more than a year from me!!

 

[Spare Tool]

Interesting one this and I've thought about it quite a bit. You can spend 50k+ on a car and only get a three year warranty. No more than a year from me!!

Have always joked about a five day(till cheque clears) guarantee but this is first one to come n bite me on the ***, feel like I should at least go take a look but as said above plumber and builder should also be on site..

 

[Italy]

my clients sometimes ask for warranty.
I say, when paid warranty expire.
then it client never pay.

 

[Spare Tool]

my clients sometimes ask for warranty.
I say, when paid warranty expire.
then it client never pay.

Thing is I've never ever offered any guarantees on any of my work and nobody has ever asked for any, that's the reason for the thread to find out if folks are offering them and if so for how long..
I've
been onto the builder this morning and he's gonna meet me at site on Tues so will report back

 

[Italy]

Thing is I've never ever offered any guarantees on any of my work and nobody has ever asked for any, that's the reason for the thread to find out if folks are offering them and if so for how long..
I've
been onto the builder this morning and he's gonna meet me at site on Tues so will report back

They are problems of workers.
who is at the bar does not have problems
dear @Andystiletiling ( Northern)

 

[Spare Tool]

They are problems of workers.
who is at the bar does not have problems
dear @Andystiletiling ( Northern)

Just drink their problems away..