abusive customer - TilersForums.com

[charlie1]

Ok, tiles have arrived on site, they are not the same, they are 2mm larger than the original ones! The guy in question assured me they where identical in colour and size hence why I relayed 10 m2 of the original tiles. I have used 5mm grout line with these but even at that u can't see how I can continue with this, think they will all need to come back up...can I have opinions please?

 

[Brian the Tile]

my opinion on it ,you got your tools back ,its not worth the hasstle tell em to get someone else or pay you all the money up front then your in the driving seat

 

[TT Tiling]

you need paying first mate for the work done ,get that first then tell them to stick it ,face to face and forgot the whole things , your feel good again

 

[Dan]

Yes payment before even discussing what to do next. Then give him the options. Re-tile the lot, or get some other guy in.

 

[charlie1]

I requested payment for materials up front + confirmation email from company in question as I simply lost trust in them, they declined so now I need to bill them for work done!

 

[kilty55]

bill recorded delivery for me for starters good luck charlie

 

[bugs183]

The whole thing sounds like 'one of those jobs', they start off bad and just get worse.
I'd pull off site, as the materials they have supplied are not fit for purpose.
Send a bill to the boss and explain why you have left, tell him what you would need to do to resolve the problem, which is payment for work done, then payment for the total up lift of the tiles and then fixing of a new batch of the correct quantity from one batch.
Then just see what happens, my guess is that you may have to take a hit on this one matey.
In which case at least you've not given them any more time.

 

[cam_low]

I would have mentioned a long time ago that its more than likely if your are ripping tiles up to clean and stick back down your batch and shade numbers wont match. This is something I always stick with and it saves having to clean tiles. I also have learned face to face works best, sack your texting, phoning etc, caller ID is a ***** and people can just hang up on you once they know its you on witheld.

Take your money and run, or take control of the situation, you are the tiler, you know how it goes, I do the same with old walls, they need skimmed or they need pulled down and reboarded with the correct material. Its so much quicker and leads to a better finish.

GOOD LUCK !

 

[charlie1]

I would have mentioned a long time ago that its more than likely if your are ripping tiles up to clean and stick back down your batch and shade numbers wont match. This is something I always stick with and it saves having to clean tiles. I also have learned face to face works best, sack your texting, phoning etc, caller ID is a ***** and people can just hang up on you once they know its you on witheld.

Take your money and run, or take control of the situation, you are the tiler, you know how it goes, I do the same with old walls, they need skimmed or they need pulled down and reboarded with the correct material. Its so much quicker and leads to a better finish.

GOOD LUCK !

I know what you mean about the texting as have had jobs cancelled via text!

Invoice has been sent recorded delivery so I now wait on payment