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Discuss Floor Has Tile Lippage, Wall Tiles Going Up In The Morning! Help Please! in the UK Tiling Forum area at TilersForums.com.

Good evening.

I have had a tiler in for the last two days to tile my bathroom with Porcelonosa rectified tiles - 440x660 on the floor (6.5m) & 330x1000 on the walls (10m).

When the tiler quoted for the work i stressed beforehand that i was looking for an A1 job, minimal-zero lippage etc etc and was prepared to pay that little extra so he could take his time.

So....

Day 1

Tiler arrives at 0715 and we discus the floor setting out and agree on a layout. I received a call @ 1500 and the tiler tells me that we are one floor tile short! The tiler calculated the amount of tiles required and asked for 10% extra. Because of the size of the tiles i said to the tiler that i felt 10% wasn't enough but he dissagreed. In any case i ordered 20% on top but we are still one short. Porecelonossa can't deliver this until Monday! I asked if this was the last tile left to be laid (its 3pm) and he told me was having troubles cutting the tiles with his diamond blade so went away to get a water cutter. The tiler then said he will lay & grout the floor the next day and return on Monday to fit the tile. Sounds fair to me but concerned with these problems.

Day 2


Tiler arrives at 0800 when i set off for work. I arrive back home at 1900 having already spoken to the tiler. The floor is almost laid (4 tiles to lay) with no other work completed.

The first thing i noticed was the height of the floor. The bed of adhesive is 12mm height! The subfloor has electric UFH with a SLC ontop and was very flat (my father has a resin driveway business and uses SLC all the time). Is this usual? The adhesive being used is BAL SPF Rapid Set.

On inspection the floor looks ok overall but i have 2 x tiles marked as poor (2mm lippage) but thankfully they are located in a corner of the room and under the toilet so i will live with them.

However there is 3 x tiles marked out as unacceptable.

1 x tile has a 5mm grout line when it should be 2mm. Unfortunately the whole floor fluctuates between 2mm-3.5mm grout lines but i have no choice but to live with it unless we start again. This tile is at the end where the bath meets the floor so should come up ok.

2 x tiles have 2mm lippage which i can't live with. Is this understandable? One of the tiles should be easy to lift as its at the end where he hasn't finished but the other is in the middle of the room. Given i have no spares (tiler said i would have a few spares) i would like it pulled up without damage. Is this possible?

My next big question.... should i cut the job short and get someone else in to do the walls and grout?
 
R

Rich

That doesnt sound good. 12mm is a hell of a bed (Im not sure of the max depth of this adhesive) and 2mm is a lot of lipage. There is no excuse for the joints varying that much.

I think I would tell him that you are not happy so far and point out why. Give him a chance to pull his finger out but to be honest I am not to hopeful. The adhesive is rapid setting, they will not come up easily Im afraid.
 

John Benton

TF
Arms
2,211
1,138
Leeds
I've fixed the Porcelanosa tiles 1m x 330mm rectified without any lipping on walls and they look great, and the wall wasn't perfect either. As Robson said a bit of localised additional addy may be required on non-perfect walls/floors. Really good quality tiles so there is no excuse at all.
 
any chance of some pics as that may help

Best i could do with the camera on my phone.

IMG_20120127_225300.jpg IMG_20120127_225421.jpg IMG_20120127_225445.jpg IMG_20120127_225516.jpg IMG_20120127_225519.jpg IMG_20120127_225541.jpg IMG_20120127_225814.jpg IMG_20120127_225819.jpg IMG_20120127_225842.jpg IMG_20120127_225908.jpg IMG_20120127_225914.jpg IMG_20120127_230003.jpg
 

John Benton

TF
Arms
2,211
1,138
Leeds
John, if the tilers got lippage on the floor then what state are those big wall tiles gonna be in?

Those meter long tiles from porcelanosa are good to work with, a bit soft, but good all the same.

I dread to think and I bet he can't cut them lengthways either
 
R

Rich

We seem to all be satisfied that the work is nowhere near good enough. Now you need to know what to do from here. All things being fair you should give him a chance to put his work right but in order to do that he would have to rip up the entire floor, then the tiles,adhesive,UFH and the laytex would have been ruined and wasted. No good just kicking him out as it is going to cost you a heap in materials.

You defiantly need to have words with him when he comes back and show him how bad it is.
 

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