Customer Price Dispute.

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F

Flintstone

Had one today,
Went to look at the job prior to starting. It's a plumber who I know's daughter.
She asked for a rough idea of cost, I said £450 plus materials. No mention of day rate or any of that. It's tiling above a bath to ceiling, window wall half way and door wall to ceiling. Boarding and tiling floor, 3m.
I have Got it tiled in 2 days without too much sweat and due to go back tomorrow to grout and seal it up. Had a phone call from her fella tonight, he's a joiner apparently, asking where I've got my price from its too much and I'm out of order charging for a full day tomorrow when Ile be done in a couple of hours. When I explained I told them the price before I started, he said he thought that was just a worse case and I was covering myself, He's also seen tilemaster adhesive online for £15, when I charge £25. Tried my best to explain it all and come to an agreement, had to settle on me collecting my tools and leaving him to grout it himself and charging him £300 plus materials. - my idea.

Very Annoying, the plumber is a long term acquaintence so didn't want to fall out too bad!
I think this is a lesson to me to start doing writer quotes to everyone, I nearly always have a verbal agreement.

Andy
 
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S

Stocks Tiles

Localtiler said:
I would say I send about 70% of quotes via text message these days, it's very easy and clear.
Cheers impish, if anyone would be willing that would be great.
Have to set out some terms for payment too, as some customers think that's on there terms!
Click to expand...

This is one of my quotes for an example, I have just blanked out number and address. Short, they know their part, they know what they're getting from me and they know payment is once I've finished regardless of it just being a days work! Other details such as grout colour I confirm in email or by text if the job is won unless they've already decided when I visit to quote :) No problems in the last 15 months! You watch Sunday's job will be awkward now haha.

image.jpeg
 
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John Benton

John Benton

TF
Arms
2,211
1,138
Leeds
Andy Allen said:
Sounds familiar...lol
I had everything written down, emails, quotes...ect....and still got screwed !!
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Only because you let it Andy, if you had pursued it, through whatever means, you would have got your money. A contract is a contract., it's legally binding. If you say, change the terms of the contract half way through a job, then put it in writing. i.e. customer requires a full wall tiling instead of half a wall, amend the quote and get an agreement signed off.
 
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Sean Kelly

Sean Kelly

TF
Arms
647
1,068
Ruislip
Hopefully the spacers were still in when you left his house.

So he has to find someone to remove spacers,clean up, grout and wash down,let it dry,polish off and silicone. All this for £75 plus materials at trade price.

Plus he has to get someone on short notice.........and on a bank holiday weekend.

The plumbers daughter or her joiner partner will not be showering for at least the next week.


Have a look at 'Joist'. Its a quote and invoice app. Its free. It's very very good.
 
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F

Flintstone

Sean, your right. It's not the 2 hour job he thinks, half a day for me, probably a full day for him. I'm sure he will do it himself but he won't be using colour matching silicone and making a nice job of it I'm sure. I'm calling up at 8.30 to get my tools. Might stick his tooth brush up my arse before I leave :D

Cheers impish Ile send email address.
 
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Andy Allen

Andy Allen

TF
Esteemed
Arms
18,308
1,318
Gloucester
John Benton said:
Only because you let it Andy, if you had pursued it, through whatever means, you would have got your money. A contract is a contract., it's legally binding. If you say, change the terms of the contract half way through a job, then put it in writing. i.e. customer requires a full wall tiling instead of half a wall, amend the quote and get an agreement signed off.
Click to expand...
It won't happen again....you live and learn as they say.
Problem is, with social media the way it is it's so easy for someone to go to town slagging you off left right and centre it can destroy your reputation.
 
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B

bcd-87

Localtiler said:
Had one today,
Went to look at the job prior to starting. It's a plumber who I know's daughter.
She asked for a rough idea of cost, I said £450 plus materials. No mention of day rate or any of that. It's tiling above a bath to ceiling, window wall half way and door wall to ceiling. Boarding and tiling floor, 3m.
I have Got it tiled in 2 days without too much sweat and due to go back tomorrow to grout and seal it up. Had a phone call from her fella tonight, he's a joiner apparently, asking where I've got my price from its too much and I'm out of order charging for a full day tomorrow when Ile be done in a couple of hours. When I explained I told them the price before I started, he said he thought that was just a worse case and I was covering myself, He's also seen tilemaster adhesive online for £15, when I charge £25. Tried my best to explain it all and come to an agreement, had to settle on me collecting my tools and leaving him to grout it himself and charging him £300 plus materials. - my idea.

Very Annoying, the plumber is a long term acquaintence so didn't want to fall out too bad!
I think this is a lesson to me to start doing writer quotes to everyone, I nearly always have a verbal agreement.

Andy
Click to expand...


I send written estimates/quotes and ask for a response in writing/e.mail agreeing my rates or price.. There are som cheeky wankers out there
 
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