Cancellations

[robbieraven]

Be interested to hear how everybody deals with these, of course things happen but I got a call Sunday evening that has left me empty for 2-3 days this week, just suck it up I suppose

 

[Qwerty]

I have T&C's I serve with every quote or estimate which covers this scenario. I always ask for a deposit but I know a lot of tradesman don't like this. Always worked for me though [emoji106]

 

[Andy Allen]

I have T&C's I serve with every quote or estimate which covers this scenario. I always ask for a deposit but I know a lot of tradesman don't like this. Always worked for me though [emoji106]

What do your t/c say about a cancel job?
Is it just the deposite they lose? Or do you invoice them for loss of earnings..

 

[Andy Allen]

Be interested to hear how everybody deals with these, of course things happen but I got a call Sunday evening that has left me empty for 2-3 days this week, just suck it up I suppose

This pees me off to. Get few a year cancel at the last minute. ......if they were self employed maybe they could understand how much it can cost us. .

 

[Qwerty]

What do your t/c say about a cancel job?
Is it just the deposite they lose? Or do you invoice them for loss of earnings..

"You may cancel your order with no charge by informing us within 14 days of the order being placed. We Plan Tec Tiling & Wet Room Solutions *reserve the right to retain any deposits made if the cancellation terms are breached"

Under UK consumer law you would be on very sticky ground trying to write loss of earnings into any T&C's (would be deemed an unlawful term). You would have to try your luck in a court claim for that really

 

[Andy Allen]

"You may cancel your order with no charge by informing us within 14 days of the order being placed. We Plan Tec Tiling & Wet Room Solutions *reserve the right to retain any deposits made if the cancellation terms are breached"

Under UK consumer law you would be on very sticky ground trying to write loss of earnings into any T&C's (would be deemed an unlawful term). You would have to try your luck in a court claim for that really

Do you take a deposit on every job even if your not supplying any materials..?

 

[Qwerty]

Yes

 

[Andy Allen]

Fair play .....I think I would lose work if I insisted on a deposit on a £300 job that I wasn't supplying any materials on..

 

[On one]

I have just had a domestic customer on the phone tonight trying to delay a full week of tiling work by a week, because they and the joiner aren't up to speed.
No can do....it's been booked in for 3 months and my other work can't be brought forward.

 

[andy8758]

I find this a frequent annoyance. I try and keep things moving by:
- Try customers who are waiting - this can work, or even reduce the lost time from one week to a few days.
- Keep some personal work to one side for such gaps.
- Go onto a trade web site, and buy an appropriate lead - I have done a few jobs for people who want the work done immediately, discuss in detail what the sub-strata /tiles/material requirements are, agree conditions on the phone. Then go for it. Works best for "tile-in-day" style jobs.
- Offer cancelling customer a date 8 weeks ahead - on hearing this they somehow find the enthusiasm to re-arrange things to reduce the delay or even cancel the cancellation!

Then again I get at least one phone enquiry a month from people who say "The tiler I wanted to do the job has now cancelled......"