British Ceramic Tiles - They actually want our feedback - TilersForums.com

[Qwerty]

Wow! It seems the power of social media has had some effect!

I try to keep the forum Twitter account ticking over and recently the issue of how bad BCT (British Ceramic Tiles) are for us tilers.

BCT have openly put it out there wanting feedback from us.....

So please either respond to this thread with as much detail as possible and I'm happy to take this forward on your behalf, or respond to the BCT tweet directly.

 

[Bill]

The is what they messaged me....

'Hi. Thanks for making contact with us. We have seen a recent thread on Tilers Forum in regards to BCT and we have extended an invite to Geoff who originated the thread to collate the feedback so we can sit down with him and one or two others along with senior members of BCT so we can use it to move forward. We have made some strategic new appointments within manufacturing that has shown some areas of weaknesses that we are addressing. However we want to work closer with installers so we can develop the best products for installers and consumers, by firstly addressing what we are getting wrong. Thanks BCT.'

 

[Qwerty]

The is what they messaged me....

'Hi. Thanks for making contact with us. We have seen a recent thread on Tilers Forum in regards to BCT and we have extended an invite to Geoff who originated the thread to collate the feedback so we can sit down with him and one or two others along with senior members of BCT so we can use it to move forward. We have made some strategic new appointments within manufacturing that has shown some areas of weaknesses that we are addressing. However we want to work closer with installers so we can develop the best products for installers and consumers, by firstly addressing what we are getting wrong. Thanks BCT.'

Yes. That is essentially what is happening

 

[One Day]

Impressive!

 

[Bill]

Devon is too far for me too unless they are providing an overnight stop over eh @impish?

 

[One Day]

Devon is too far for me too unless they are providing an overnight stop over eh @impish?

I'll drive there, you can drive back?

 

[Bill]

I'll drive there, you can drive back?

Let the train take your strain

 

[One Day]

Let the train take your strain

Every train I take causes me a strain!
Cancellations, Bus replacements, Leaves on the line...

 

[Flintstone]

I’ll come!

 

[Ttt1601]

As has been mentioned many times now, the sizing issues are appalling, lots of issues in glaze as well, all made on very poor quality soft biscuits. Their "floor" tiles are unfit for purpose as floor tiles due to how soft they are, I also refuse to fit them as is it almost impossible to make a truly professional job with them and make sure if any of my customers are considering them that know exactly what kind of quality tiles they are. Also i have found in the past raising these issues has been like banging your head against a brick wall so I truly hope they are actually now sitting up and taking notice. But worst of it all is the use of popular brand names, which give a false impression of quality which means customers trust the brand name blindly.

 

[spooner68]

Wow! It seems the power of social media has had some effect!

I try to keep the forum Twitter account ticking over and recently the issue of how bad BCT (British Ceramic Tiles) are for us tilers.

BCT have openly put it out there wanting feedback from us.....

View attachment 96666

So please either respond to this thread with as much detail as possible and I'm happy to take this forward on your behalf, or respond to the BCT tweet directly.

I have fixed Devonstone grey and Ditto grey and cream in the past year and they were dreadful. The devonstone discoloured very quickly, the glaze is actually absorbent and is a bugger to keep clean.
The ditto tiles I now refuse to fix as the glaze chips badly with a dry cut and absolutely disintegrated with a wet cut no matter which blade I used. Very very poor. Like I said, I will no longer fix BCT tiles.