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DemoXpert
Ok, so i've been looking into creating a website, as we all know, how important our presence online is these days!...
Has anyone done it recently?- DIY or not?
i bumped into this "Sitebuilder" company, and have to say: was a little disappointed to say the least...
This was the end result of my brief experience:
Audrey: Hi xxxxxxxx.
Audrey: Welcome to Sitebuilder.com Live Chat service. This is Audrey here. How can I help you today?
Audrey: Please could you provide me with the Full Name, Email address and Phone number registered with us?
→how do i go about cancelling my subscription?
→xxxxxx xxxx, xxxxxxxxx@xxxxx.com, 447776660666
Audrey: Thank you for providing this to me.
Audrey: Would you mind holding on for a few minutes while I locate your account.
→yes, no problem
Audrey: How can I help you today?
→I'd like to cancel my subscription and get a refund please
Audrey: We are eager to know if there is anything in particular that had led to your decision to cancel your account with us?
Audrey: Customer feedback is really valuable to us and we would like to offer you a further discount on your current subscription. Originally you received a 35% discount and we would like to increase this for you today to 50% and refund the difference back to you.
→Well, i found the site to be rather obscure and was particularly frustrated when my bank account was billed for £115 , when it was clearly stated that i'd be billed for 7,99 monthly!
Audrey: I apologize for the inconvenience caused.
→furthermore, i was lead to believe that business mail was included in my subscription, when it clearly isn't!...
Audrey: How about I downgrade your plan to monthly.
→No, i appreciate your help, but really just want to cancel.
Audrey: Customer feedback is really valuable to us and we would like to offer you 1 Year completely free! The 1 year free credit can be used towards the renewal of your account or additional services.
→I'm sorry but i really am disappointed and want to cancel.
Audrey: Okay I will cancel the account and you will receive an email confirming the cancellation.
→Great, full refund too right?
Audrey: As you have claimed a domain, the amount for the domain will be deducted while cancelling.
Audrey: Domain amount will be $ 19.95.
→well, i do not wish to keep domain!...
Audrey: I understand but All our domains are registered in users name and once the registration has been completed the domain cannot be change, cancelled or refunded for the term. This is detailed in our Terms Of Service.
→well!... how do i go about using the domain and where does it state that i owe it?
Audrey: The purchased domain name through Sitebuilder will be your property, as all domains are registered in our customers names.
Audrey: Please note, that the domains purchased through Sitebuilder cannot be transferred to an alternative Domain Registrar within the first 60 days of registration.
→well this is interesting, because i believe this violates my consumer rights!... and where does your full refund policy stays within this mess i am not totally aware of...
Audrey: I am so sorry for that you cannot take your domain before 60 days but still you can use it by linking the domain to other website.
Audrey: We will just need to update the IP address from your account.
Audrey: This will not let your website down and you can continue with your new providers website.
Audrey: I would request you to think again on the one year free offer as it is beneficial for you .
Audrey: You will be have an account for two years at the price of one.
→i am utterly frustrated with the whole situation, and will seek legal advice, mean time i'd like a refund and the subscription cancelled. this clearly is just another scam, no offence to you.
Audrey: Okay not lets make it more confusing, I will give you a full refund.
→great, thank you very much!
Audrey: You will shortly receive an email confirming the cancellation.
→Thank you once again and have the rest of a great day.
Audrey: Is there anything else I could help you with?
→No, this is it. Thank you
Audrey: If any other questions arise, please feel free to contact us at any time. We are available 24/7
Has anyone done it recently?- DIY or not?
i bumped into this "Sitebuilder" company, and have to say: was a little disappointed to say the least...
This was the end result of my brief experience:
Audrey: Hi xxxxxxxx.
Audrey: Welcome to Sitebuilder.com Live Chat service. This is Audrey here. How can I help you today?
Audrey: Please could you provide me with the Full Name, Email address and Phone number registered with us?
→how do i go about cancelling my subscription?
→xxxxxx xxxx, xxxxxxxxx@xxxxx.com, 447776660666
Audrey: Thank you for providing this to me.
Audrey: Would you mind holding on for a few minutes while I locate your account.
→yes, no problem
Audrey: How can I help you today?
→I'd like to cancel my subscription and get a refund please
Audrey: We are eager to know if there is anything in particular that had led to your decision to cancel your account with us?
Audrey: Customer feedback is really valuable to us and we would like to offer you a further discount on your current subscription. Originally you received a 35% discount and we would like to increase this for you today to 50% and refund the difference back to you.
→Well, i found the site to be rather obscure and was particularly frustrated when my bank account was billed for £115 , when it was clearly stated that i'd be billed for 7,99 monthly!
Audrey: I apologize for the inconvenience caused.
→furthermore, i was lead to believe that business mail was included in my subscription, when it clearly isn't!...
Audrey: How about I downgrade your plan to monthly.
→No, i appreciate your help, but really just want to cancel.
Audrey: Customer feedback is really valuable to us and we would like to offer you 1 Year completely free! The 1 year free credit can be used towards the renewal of your account or additional services.
→I'm sorry but i really am disappointed and want to cancel.
Audrey: Okay I will cancel the account and you will receive an email confirming the cancellation.
→Great, full refund too right?
Audrey: As you have claimed a domain, the amount for the domain will be deducted while cancelling.
Audrey: Domain amount will be $ 19.95.
→well, i do not wish to keep domain!...
Audrey: I understand but All our domains are registered in users name and once the registration has been completed the domain cannot be change, cancelled or refunded for the term. This is detailed in our Terms Of Service.
→well!... how do i go about using the domain and where does it state that i owe it?
Audrey: The purchased domain name through Sitebuilder will be your property, as all domains are registered in our customers names.
Audrey: Please note, that the domains purchased through Sitebuilder cannot be transferred to an alternative Domain Registrar within the first 60 days of registration.
→well this is interesting, because i believe this violates my consumer rights!... and where does your full refund policy stays within this mess i am not totally aware of...
Audrey: I am so sorry for that you cannot take your domain before 60 days but still you can use it by linking the domain to other website.
Audrey: We will just need to update the IP address from your account.
Audrey: This will not let your website down and you can continue with your new providers website.
Audrey: I would request you to think again on the one year free offer as it is beneficial for you .
Audrey: You will be have an account for two years at the price of one.
→i am utterly frustrated with the whole situation, and will seek legal advice, mean time i'd like a refund and the subscription cancelled. this clearly is just another scam, no offence to you.
Audrey: Okay not lets make it more confusing, I will give you a full refund.
→great, thank you very much!
Audrey: You will shortly receive an email confirming the cancellation.
→Thank you once again and have the rest of a great day.
Audrey: Is there anything else I could help you with?
→No, this is it. Thank you
Audrey: If any other questions arise, please feel free to contact us at any time. We are available 24/7
