Urgent help; scratches on ceramic tiles

[Ali_hs]

If any one can kindly help me solving this issue.. I bought this italian 1st choice ceramic Grac Tiles for my house.. After finishing tiling them many scratches appeared on the tiles without heavy duty and at walking Only!!
I would like to know whats the problem and if there is any solution.

Thanks!

 

[CJ]

What grout did you use?

 

[Ali_hs]

What grout did you use?

Whats the difference?

 

[Old Mod]

Whats the difference?

A course grout heavy in aggregates could cause the scratches.
Looking at the images closely, the scratches appear to have been caused by a circular motion, maybe during cleaning, not by walking.

 

[Dave]

Was a buffing machine used ?

 

[Dumbo]

Was a buffing machine used ?

I thinking along those lines ,, as if I was grouting or buffing by hand the circles wouldn't be so perfect , I'm also thinking is there a fault in the tile that wasn't spotted until after installation where in fact they are marks made in production

 

[Dhtiling]

Looks like it occurred after the tiles were set, it's like the scratch patterns span across multiple tiles.

 

[Ali_hs]

Was a buffing machine used ?

No.. No Machines used.. But regarding the

I thinking along those lines ,, as if I was grouting or buffing by hand the circles wouldn't be so perfect , I'm also thinking is there a fault in the tile that wasn't spotted until after installation where in fact they are marks made in production

If its a grouting cause it would be on specific tiles not on all 90 msq area with same shapes and distances.. Its a fault in production.. I was said to have 1st choice italian Grac!!!!
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Looks like it occurred after the tiles were set, it's like the scratch patterns span across multiple tiles.

I might agree hut if scratches occured when tiles were set when grouting some areas should be in good conditions.. Im telling you all 100 msq area eventhough i didnt start living in my home yet 😊

 

[CJ]

It does look like course sandy grout Scratches. Bal super flex by any chance? 🤔

 

[Dave]

It does look like course sandy grout Scratches. Bal super flex by any chance? 🤔

Can you buy Bal in Lebanon 😂
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No.. No Machines used.. But regarding the

If its a grouting cause it would be on specific tiles not on all 90 msq area with same shapes and distances.. Its a fault in production.. I was said to have 1st choice italian Grac!!!!
[automerge]1576707181[/automerge]

I might agree hut if scratches occured when tiles were set when grouting some areas should be in good conditions.. Im telling you all 100 msq area eventhough i didnt start living in my home yet 😊

have you any spare tiles , to check the surface finish. ?