Contractor damaged edging. Now what? Please help. - Tile Advice

[Arken Sparq]

Hi everyone.
I'm really hoping you all can help as I am at my wits end.
We have hired contractors to renovate a large portion of our home.
We are nearing the end, but the shower has been quite a struggle.
The contractors did our tile work and subsequently the edging along with it.
Some of their miter joints on the Schlueter edge trim were quite badly out of alignment, so we had them replace some of them prior to grouting.
In that process they managed to co the edge of one of the tiles, a fact we didn't notice until after grouting (with 2 part epoxy grout) was complete.
They also scratched the chrome edging in several places.
The contractor, sadly, thinks their work is acceptable.
I don't want them to try replacing the trim, because I'm worried about them doing more damage.
I reached out to Schlueter and they offered no solutions to deal with the edging.
I'm hopeful that someone here can offer a solution to repairing the scratched chrome edging.
Right now it's looking like I just have to accept a brand new damaged shower.

Thanks for taking the time to read such a long post.
Cheers.

 

[Tile Marble Granite]

Send pictures, that would help!

 

[Arken Sparq]

Send pictures, that would help!

Trying to, but apparently my photos are "too large".

 

[Arken Sparq]

Trying to, but apparently my photos are "too large".

Cropped them down to just the scratches. They've tried "polishing" some of them now, and just made things worse.

 

[Tile Marble Granite]

I can see now, looks very bad and unprofessional. Poor craftsmanship!

 

[Arken Sparq]

I can see now, looks very bad and unprofessional. Poor craftsmanship Period!

Agreed, any ideas how I can fix it?

 

[Tile Marble Granite]

The remedy to that is to remove the tile/trim and have it properly installed.

 

[Samerlam]

Hi there Arken,

You cant just replace the trim it’s also the tiles around it if that was my job it has to be changed straight away. as that is no question bad workman ship and if you love tiling you dont argue.