Is this acceptable lippage?

[Kilsyth Tilejob]

Hi all,
Recently had my kitchen tiled in a chess board style white & black 30cm x 30cm quartz tiles. The floor covers approximately 14m2. The tiler came highly recommended & has done jobs for friends & neighbours, I’m not so happy with the job he has done in my house. The job took 6hours from start to finish, he originally said 2 days but as it was a hot day he grouted too.
Communications have pretty much broken down, he offered us our £ back then didn’t show with it. Txt him a few days later & said there will be no £. Looking like the small claims court ahead. Pictures showing lippage & a map of the floor with lippage in mm. Can even put a 10p under a ruler with room to spare.
Any comments greatly appreciated 👍🏼

 

[Dumbo]

British standard tolerance for tiles with a 3mm joint is 1mm , if I'm wrong someone will correct me hopefully as it may even be stated tiles with a joint under 5mm it is 1mm lippage , basically I'm not sure of the wording but it's 1mm . But understand british standard isn't law it's a code of good practice .

 

[Kilsyth Tilejob]

British standard tolerance for tiles with a 3mm joint is 1mm , if I'm wrong someone will correct me hopefully as it may even be stated tiles with a joint under 5mm it is 1mm lippage , basically I'm not sure of the wording but it's 1mm . But understand british standard isn't law it's a code of good practice .

Thanks, too many are over 1mm

 

[Tony_C]

Time line seems a bit off to be complete and able for foot traffic in 6 hours. Perhaps a reason for some sunken tiles if they have been walked on too soon.

All tiles down in 2 hours then another couple hours to allow the first hour of tiling to be dry and then to grout. Time seems a bit tight there

 

[Dave]

Its rough 😳

 

[Kilsyth Tilejob]

Time line seems a bit off to be complete and able for foot traffic in 6 hours. Perhaps a reason for some sunken tiles if they have been walked on too soon.

All tiles down in 2 hours then another couple hours to allow the first hour of tiling to be dry and then to grout. Time seems a bit tight there

Exactly what I thought

 

[Bill]

Not acceptable tiling but I am not sure you are playing draughts correctly.......

 

[Kilsyth Tilejob]

Not acceptable tiling but I am not sure you are playing draughts correctly.......

Does the video work? Doesn’t seem like it’s working my end.

 

[Bill]

Does the video work? Doesn’t seem like it’s working my end.

Yes the video works.

Are the tiles a different thickness?

 

[Kilsyth Tilejob]

Yes the video works.

Are the tiles a different thickness?

No they are the same thickness, tiler has used this as an excuse as the boxes were different but I contacted supplier who took serial numbers & checked. Same size, same manufacturer