CTD reward points have an expiry - Tile Advice

[macten]

I had 1200 points (£120) and got the latest email saying I'd lost 8000 as they'd expired.
Bummer - should have checked Ts and Cs.
So if anyone was just building them up like me, be careful. They only last 12 months

 

[Time's Ran Out]

Good to know - but my wife gets her present every December!

 

[One Day]

Me too! Bit disappointed with them really. I lost 4000.

 

[Blunt Tool]

I got an email today saying I had lost 1800 points

 

[One Day]

Well they've just lost a chunk of my business

 

[macten]

Sent them a moaning email

 

[J Sid]

had this and spoke to my shop manager who spoke to someone higher up. It's a **** up with a new computer integration and we will be getting them back and should be getting an email to apologise .
well me anyway

 

[J Sid]

 

[Qwerty]

Had this email today.....

 

[Simons70]

I had 1200 points (£120) and got the latest email saying I'd lost 8000 as they'd expired.
Bummer - should have checked Ts and Cs.
So if anyone was just building them up like me, be careful. They only last 12 months

Dear Eduard

On your recent Trade Loyalty Card statement you were mistakenly informed points had expired and had been removed from your card. This was in fact a system error and you should have been notified one month before any points were deducted - to give you time to redeem.

We have re-issued the expired points onto your card and you now have until the end of June to redeem them. Remember, 1000 points entitles you to £10 of CTD products or Love2Shop vouchers.

 

[Time's Ran Out]

Dear John - we note that you didn't spend anything with us on your Loyalty Card in May and wonder if you have Expired!
If so your estate has to the end of June to redeem them.

 

[Flintstone]

I have a ctd account but never used it, how do you view your trade prices?

 

[bigdave1903]

I have a ctd account but never used it, how do you view your trade prices?

You need to register on their website then log in.

 

[J Sid]

i just ring up the shop and ask, find the website rubbish

 

[Flintstone]

Website is crap! I am registered for the e shop but all I can see are big prices