Just over a year ago I paid a tiler a lot of money to tile my kitchen floor. The tiles were zelve from Topps Tiles and were also expensive. Two of the tiles broke when I dropped something on them. I have had a different tiler come in today to replace one of the broken tiles and he has said the tiles have not been laid properly. Instead of adhesive being spread all over they have just put a couple of blobs here and there making them unstable.
I just want to know what to do. Do I contact the original tiler and tell him I want the floor replaced or can I ask them for money to pay for someone else to do it as I would rather not have the original tiler do it. I just really want to know where I stand and what my options are.
I know that if I contact him he is going to try and fob me off. Are there any organisations I can contact that will help me? Any advice would be greatly appreciated.
Thanks.
I just want to know what to do. Do I contact the original tiler and tell him I want the floor replaced or can I ask them for money to pay for someone else to do it as I would rather not have the original tiler do it. I just really want to know where I stand and what my options are.
I know that if I contact him he is going to try and fob me off. Are there any organisations I can contact that will help me? Any advice would be greatly appreciated.
Thanks.