By Country
America Tile Forum
UK Tiling Forum
Canada Tile Forum
Ireland Tiling Forum
Australia Tiling Forum
Forums
Navigation
By Country
GB Tiling Forum
USA Tile Forum
Australia Tile Forum
DIY Tiling
Tiling Courses
Tiling Tools
Tiling News
Pro Tilers Only
Tile Adhesive / Tile Mud
Cutting / Cutters
Tiling on Underfloor Heating
Tanking And Wetrooms
Find Discontinued Tiles
Specialist Tile Advice
Tile Restoration
New posts
Advice Leaflet
Blog
News
Add Your News
What's new
New posts
New media
New media comments
New resources
New profile posts
Latest activity
Media
New media
New comments
Search media
Resources
Latest reviews
Search resources
Members
Current visitors
New profile posts
Log in
Register
What's new
Search
Search
Search titles only
By:
Words:
Navigation
By Country
GB Tiling Forum
USA Tile Forum
Australia Tile Forum
DIY Tiling
Tiling Courses
Tiling Tools
Tiling News
Pro Tilers Only
Tile Adhesive / Tile Mud
Cutting / Cutters
Tiling on Underfloor Heating
Tanking And Wetrooms
Find Discontinued Tiles
Specialist Tile Advice
Tile Restoration
New posts
Advice Leaflet
Menu
Log in
Register
Install the app
Install
Forums
Welcome to TilersForums.com
General Off-topic Chat (nothing tile)
Customer refusing to pay for work
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Search the forum,
Message
[QUOTE="ProTilingOldham, post: 987244, member: 56377"] Hi everyone This is my first post Im just after some advice After 22 yrs tiling i have myself my first non paying customer It all feels pre planned to me the whole situation Basically i quoted a job and gave my price through WhatsApp All correspondence accepting my quote, dates of start date etc.. I know I should of given a contract but I’ve never needed to, but i have everything in messages which may or may not be enough but it surely shows acceptance of some sort. So we start the work complete the bathroom to very high standard as we always do. Customer agrees great job. We then start the kitchen floor, we tile it to a high standard but there is about 1m2 of tiles that the customer says are dipping so we go to look at the issue We agree and say we can fix that issue no problem. We then get a message saying the full floor needs taking up and its at our expense We disagree saying its only 10% of the floor and her comments are insulting Basically its gone from accepting the bathroom is perfect to we have done shoddy workmanship and she’s not paying us a penny for any of the work. We posted invoices at the property, she then sends nasty massage saying post the key or she will change the locks and charge us for it. Can customers just kick up a false claim and get away with it? Bare in mind we offered to fix the work before her saying the full floor needs taking up. I’ve filed the issue at the small claims court but after reading up on the success rate I doubt I’ll get any money back and if i do it’ll be pence per week I’ll attach videos of our work Thanks [/QUOTE]
Insert quotes…
Name
Verification
Post reply
Please visit our sponsor websites, they keep the forum free to use!
Advertisement
Share This Page
Facebook
Twitter
Reddit
Pinterest
Tumblr
WhatsApp
Email
Share
Link
Forums
Welcome to TilersForums.com
General Off-topic Chat (nothing tile)
Customer refusing to pay for work
Top