Hello, I recently received some great advice from you all regarding an ongoing dispute (Is this an acceptable edge cut? - https://www.tilersforums.co.uk/threads/is-this-an-acceptable-edge-cut.84202/), and I wondered if I might impose on you one more time for some information regarding BS 5385. I cannot afford to purchase a copy, and we are now going to mediation over the dispute in a couple of days, so don't have time to locate a copy in a library. I just wondered if anyone who owns a copy could possibly relate what it says with regard to quality of finish. In particular, lining up of tiles, quality of cuts and tiles being flush. These are the three main issues we have with the work, and three things we feel are a fundamental expectation of any tiling job (something which you all kindly confirmed in the above thread) and it would greatly help if we were able to provide some information on this in our defence from a respected organisation like British Standards. This issue has been going on for 4 months now. We have offered to pay half for the tiling despite being completely unsatisfied, but they still demand full payment. Any information on this matter any of you are able to help with would be appreciated enormously. Thanks in advance.