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help

Online help is topic-oriented, procedural or reference information delivered through computer software. It's a form of user assistance. Most online help is designed to give assistance in the use of a software application, web or operating system, but can also be used to present information on a broad range of subjects. When online help is linked to the state of the application (what the user is doing), it is called Context-sensitive help.

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  1. H

    Bathroom started, wrong from the start? Advice appreciated please.

    Hi all, I've got a bathroom fitter starting on my bathroom he's put Hardiebacker all around the bath area, he was going to put hardiebacker at the bottom and middle and plasterboard at the top but I asked for full cement board. He's used 6mm hardiebacker, which I believe is for the floor but...
  2. D

    Help needed please! What could have caused scratches to these tiles?

    Hi, I’m after some help please. I had someone come tile my en-suite and it was looking ok until the grout stage. I went in to look after it had been grouted and there is loads of scratched tiles all either in a corner or along a grout line. The tiler says it’s nothing to do with him and I must...
  3. R

    Help with levelling a floor

    Looking for some advice. I want to tile a floor but it runs out by 20mm on one side. The levels are all over and wanted to know the best way of levelling it before tiling. The floor has already been concrete boarded as the floor was a mess
  4. C

    Cracked tile help please

    Hi could anyone help me a porcelain tile I kitchen has cracked and has a small hole the cracks around it are getting worse. Does anyone know if there is anything I can fill it with rather than removing the tile
  5. M

    Bad Fitter has walked off job. Help!

    My mum is having her bathroom fitted and she sent me some photos and my partner pointed out that several things weren’t looking great. I spoke to the contractor and he said we didn’t know what we were talking about and that he’d been in the trade for 30+ years and told his fitter to carry on...
  6. M

    Bad Bathroom Fitter. Help!

    My mum is having her bathroom fitted and she sent me some photos and my partner pointed out that several things weren’t looking great. I spoke to the contractor and he said we didn’t know what we were talking about and that he’d been in the trade for 30+ years and told his fitter to carry on...
  7. M

    Help! Fitter has walked off job & said this work is fine.

    My mum is having her bathroom fitted and she sent me some photos and my partner pointed out that several things weren’t looking great. I spoke to the contractor and he said we didn’t know what we were talking about and that he’d been in the trade for 30+ years and told his fitter to carry on...
  8. annnajoy

    Help identify my mystery wall tile!

    I've had no luck identifying this wall tile with online reverse image searches and would be more than grateful if someone can help me identify it here! My apartment building is over 100 years old, and this wall tile was probably installed 50+ years ago. Maintenance is no help so I'm taking...
  9. A

    PLM not snapped in right place stuck in grout lines HELP!

    Afternoon all Perfect Level Master first time tiling went for the best (highly rated on here). Worked wall so far just come to knock them out with a rubber mallet and we’ll some haven’t exactly broken in the right place leaving plastic bits protruding through the grout lines (see pic). Most...
  10. J

    Replacing screed - help needed

    I've got a very thin layer (3 or 4 mm) of screed over old bathroom tiles which we had link flooring put over. Unfortunately the toilet leaked and the lino was damaged, I've pulled it up and found the screed below is slightly damaged. I've cracked and pulled up the offending bits but am I...
  11. T

    Double herring bone backsplash help.

    Hello all I am new here so I hope that I can post this here. I am a tile contractor in Denver c.o. I have a job coming up involving setting a double herring bone backsplash. It's a three wall kitchen and two of the walls are already done with double herring bone pattern. In the first corner who...
  12. A

    Plaster coming off with old tiles... Help please

    Hello all, I have just taken the tiles off the wall behind my sink and some plaster has come off (see pics). Please could someone recommend a product to repair ready for the new tiles? Many thanks
  13. C

    Help Tile advice and Suggestions required

    Hello we are currently trying to choose a tile to lay on the ground floor (70m2) of our house. The flooring is currently chipboard with a membrane and polystyrene underneath on top of concrete. I have been advised that I will need to put no more ply or backer board down. I have a couple of...
  14. R

    Wet concrete tiling in old house - help!!

    I really need some sound advice as I’m well out of my depth. We have a little second home with a galley kitchen by the coast. Unfortunately we had a washing machine leak which soaked the cement floor over 5 months ago. I thought it had dried out having lifted all the vinyl etc. we had put down...
  15. B

    Out of plumb walls help.

    Hi I’m fitting a Nova Frameless 1000 x 800 Sliding Door Shower Enclosure with a low profile shower tray that you lay on sand and cement. I’ve fitted Some aqua boards and where I’m fitting the enclosure the walls are slight out of plum by about 10-15mm. I’ve already primed the walls with Mapei...
  16. S

    Help! Have to prove fire resistance to Building Control

    I own a shop with flats above. Have applied for retrospective building regs and the building control officer is asking me to rip out bathrooms and kitchens which back onto each other and upgrade the 30 min plasterboard which the tiles are set on to 60 mins. I just haven’t got the money to do...
  17. T

    Help ! Ceramiche Girardi - Giove Rosso ???

    Hi Experts I am desperate to get hold of some of the tiles in the title as they have been discontinued I believe we have had a wall taken out in our house and there is now a big gap where the wall used to be bisecting our kitchen and laundry area, which have the Giove Rosso tiles laid on top...
  18. D

    Tiler's Labourer (please help)

    Hi all. I have recently gone self employed having left my job as a school caretaker/handy man . I have my heart set on becoming a tiler having completed a 2 week tiling course over a year ago and having a go at various projects for friends and family, i am still in need to get some valuable...
  19. M

    Help! Kitchen wall tile job done badly - What do I do now?

    Hi all, I am hoping someone here can help me. I had kitchen tiles installed on Monday, and I’m really not happy with the finish. The grout lines are uneven, the plug sockets have been put back on crooked (I checked with spirit level to make sure my eyes weren’t tricking me), the tiles don’t line...
  20. T

    Help. SLC failed under tiles.

    Hi, a few years ago I used SLC in a conservatory on to the original concrete base. I primed and followed the pack instructions and info I found on here and let it set for a few weeks I think before tiling over it (I don't rush these things) Now the tiles sound hollow in certain areas. I...
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