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Discuss British Ceramic Tiles - They actually want our feedback in the Tilers' Talk - All Other Countries area at TilersForums.com.
Interesting thread...
I recently purchased a large amount of tiles, so I contacted BCT asking for their comments regarding this thread.
They said they were concerned about some of the comments here and as a company take great pride in the products they manufacture, willing to investigate any issues.
They quoted stringent quality controls and BS standards.
(To which I did question how the above tiles could possibly have passed this)
They also told me that Laura Ashley was a reputable brand and high quality.
(I pointed out another forum which stated Laura Ashley themselves do not take any responsibility for products their name is used on)
On the specific concern I had, which was poor glaze and possible water ingress, they stated that using waterproof grout and correct fitting would reduce the chance of this happening. They recommended always being fitted by a professional.
(I pointed out that it was the professionals who were seeing the issues and that it was the glaze/biscuit backing which was a concern, not the fitting. I then asked if any future problems with glaze would be rectified if by any chance something did happen)
Whilst I was concerned by this thread and emailed BCT, I did check all 150 ish wood plant effect tiles on delivery and only a small few had chips from delivery which were refunded.
The second batch, wicker tiles, actually via Bathstore had just a handful with very minor imperfections but appeared to be very high quality with good online reviews.
Therefore, I am hoping we see no issues, but because of this thread I thought it would be good to feedback from this angle.
Funny . Little article in tile and stone journal about bct at KBB this year banging on about brand awareness . Company philosophy,consumer demand , trend lines , brand strategy ,latest innovation to retail audience but nowhere in any shape or form is QUALITYY or STANDARDS mentioned
Still wouldn't supply their products,Let alone fix them,It's a shame that a British factory can't make decent tiles.
They really need to up their game and get modern machinery/ techniques. If not what is their problem ?
There must be a manufacturing issue surely ?
Reply to British Ceramic Tiles - They actually want our feedback in the Tilers' Talk - All Other Countries area at TilersForums.com