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Tiling at bathroom door not level, causing threshold issues
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[QUOTE="Homeowner78, post: 905708"] LOL apologies for the length, it is perhaps related to the job I do in customer service, I am used to all details being recorded and lengthy forensic level quality investigations when there is a customer issue. I do also happen to be an manufacturing engineer, LOL. Perhaps it is too much to expect the same level of service for a bathroom refurb, however the basics still standing off owning up to mistakes, saying sorry for them and working hard to put them right. As I said before, we worked in good faith and paid £2100 until the point we found damage that had been purposely concealed. That is when the whole picture changed and the trust was gone. I work with clients all the time who get annoyed when mistakes are made, but stick with it if they are owned up to and fixed. If they find out that we have hidden something or concealed damage to their goods, then they just walk away. It is drilled into us by management, you will not be fired for making a mistake, but you will be fired if you make a mistake and try to hide it. [/QUOTE]
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Tiling at bathroom door not level, causing threshold issues
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