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Groundwork company refusing to guarantee work - is this right?
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[QUOTE="Wits End, post: 988460, member: 60733"] Hello. Can I take your advice please? Our groundworks company are refusing to guarantee their work and I don't think this is right. We are having a small front garden tiled (Victorian terrace). First laying of the tiles was patterned incorrectly. The following day they lifted the incorrect ones and re-laid them. The re-laid tiles were moving underfoot, so 2 days after the second laying they lifted all of them and re-laid the lot. In the process a number of tiles broke and there weren't enough to complete the job. The owner of the groundworks company said the tiles were defect and that lifting and re-laying in this way would not have affected them. It's the tiles, not him. He's now saying they are not suitable for outdoors. They are 9.5mm thick porcelain. They were purchased from a reputable company which sells them as outdoor tiles. He is saying anything under 20mm isn't suitable for outdoors. He is now saying that the problem is nothing to do with workmanship and he therefore refuses to guarantee the work. I have other issues such as he has filled in an airbrick and he shouts at me every time I identify a problem... but those I can deal with. My question is, if they are sold as outdoor, and 9.5mm porcelain, and he's had to pull half of them up twice is he in a position to refuse to guarantee? Thanks for any advice you can give me. [/QUOTE]
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Groundwork company refusing to guarantee work - is this right?
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