Timber Floor Not Level - Tile Advice

[JMTile]

I have Tiled a small bathroom Floor, it is running out of level by about 2 inches. I decided to follow the floor, but the bath panel is now showing that its not level. Should I have made it level and then leave the customer with a 2 inch step up/ dot and dab the tiles as the floors so out or tell the customer it couldn't be helped as their floor was so out!
Any advice would be Great!!

 

[hmtiling]

Either backer board then fibre reinforced slc or go with the floor. Customers choice but definitely not dot and dab!

 

[Bill]

It depends which way the floor is sloping........ if you need to make up the floor at door end then your 6'6" owner might not be too happy............

 

[JMTile]

Floor is sloping towards the door. Customer is not happy because she thinks water will go under the gap from the bath panel to the floor?

 

[Bill]

Is it a new suite? ... Did the plumber not tell her that the floor was that far out of level and does the water from the toilet overspill the brim?

 

[JMTile]

Its a bathroom refurbishment here are the photos..

 

[JMTile]

Toilet is not overspilling just a 1/4 inch gap away from the wall

 

[Bill]

That doesn't look like a 2 inch fall

 

[JMTile]

By the time it got to the door it was. The customer is refusing to pay because of this now so any advice would be great.. other than quit lol

 

[hmtiling]

Not much you can do now barring rip it up and level the floor. You may have to go down that road if they're not paying for any work done.

 

[JMTile]

Its not just the floor/ cement board she is not paying for its the whole 28m2 that I have supplied materials for.

 

[JMTile]

Walls and Floor

 

[hmtiling]

If you didn't point out the floor and give the option to level it you're gonna have to rip it up. Bad times!

 

[White Room]

Is she making a complaint about the wall tiling?

 

[JMTile]

No just the gap between the bath panel and the floor tiles. But has decided not to allow me back to rectify or pay.