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Eastyorkstile
just looking for some advice as to what has gone wrong. Used a local plumber who came highly recommended, unfortunately the guy I normally use was mega busy and couldn’t fit me in for over 6 months and we couldn’t wait that long.
Summary Kitchen floor, wooden floorboards, porcelain tiles.
Left adhesive and backer to him to supply. It’s no more ply but not sure of adhesive.
All was well for a couple of months until a couple of tiles were moving , sounded hollow underfoot and grout was cracking. He returned to repair but I was not present. 3 months later same problem but across many parts of the floor, again he returned and ‘repaired’.
Couple of months later and more cracked grout and tiles moving and hollow so sought a second opinion from the guy I would have used originally.
Upshot is he thought something was wrong and I agreed for him to lift some tiles to investigate further. See pictures and He has ended up taking the lot up and redoing Properly. I kept the failed tiles for proof if necessary.
Grateful for comments as what went wrong.
Had the original guy back to show him the pictures of his handiwork and he denies its anything to do with his work quality or preparation that it’s failed.
Im no expert but the glue pattern on floor indicates that the joints were not glued to floor so would likely move? No back butter of tiles and the silicon grab repair beggars belief.
He can’t give me a sensible answer why the repaired tiles were stuck with silicon grab adhesive.
I appreciate that I have taken his tiles up but this was the only way to establish the problem as he was in denial and the bodged repair indicates he had no intention of correcting (plus I wouldn’t have wanted him to have another go!)
So what went wrong and do I have any recourse?
Thanks.
Summary Kitchen floor, wooden floorboards, porcelain tiles.
Left adhesive and backer to him to supply. It’s no more ply but not sure of adhesive.
All was well for a couple of months until a couple of tiles were moving , sounded hollow underfoot and grout was cracking. He returned to repair but I was not present. 3 months later same problem but across many parts of the floor, again he returned and ‘repaired’.
Couple of months later and more cracked grout and tiles moving and hollow so sought a second opinion from the guy I would have used originally.
Upshot is he thought something was wrong and I agreed for him to lift some tiles to investigate further. See pictures and He has ended up taking the lot up and redoing Properly. I kept the failed tiles for proof if necessary.
Grateful for comments as what went wrong.
Had the original guy back to show him the pictures of his handiwork and he denies its anything to do with his work quality or preparation that it’s failed.
Im no expert but the glue pattern on floor indicates that the joints were not glued to floor so would likely move? No back butter of tiles and the silicon grab repair beggars belief.
He can’t give me a sensible answer why the repaired tiles were stuck with silicon grab adhesive.
I appreciate that I have taken his tiles up but this was the only way to establish the problem as he was in denial and the bodged repair indicates he had no intention of correcting (plus I wouldn’t have wanted him to have another go!)
So what went wrong and do I have any recourse?
Thanks.
