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Discuss New bathroom - Acceptable tiling? in the Tiling Forum area at TilersForums.co.uk.

  1. georgechi

    georgechi Active Member

    Location:
    Reading
    Hi all,

    I've got someone doing my bathroom and yesterday they finished tiling. I've been going through the result and I'm not impressed with the quality.

    Can you have a look and tell me if I'm too picky?

    My issues:
    - Some of the tiles are chipped (average sized finger for scale)
    - In the far areas (far corner and top edge) they're not cut off straight.
    - You can see one that's glued with a lot of adhesive and that changed the line on the wall.
    - In a corner they don't match the height.

    I've seen a lot of comments around how the grout will fix things. Would that apply to me? Would these issues be less visible through grouting? We are looking at a light grout (silver/ light grey).

    Thanks,
    George

    Chipped Chipped Not straight Not impressed with the cut Chipped corner Chipped Corner Increasing adhesive Top adhesive Bottom adhesive
     
  2. Martyn Leeds

    Martyn Leeds Professional Tiler

    Location:
    Leeds
    Are you too picky??

    No
    That's a sack of shite.

    I was going to be polite but I struggled!
    So many questions to ask but at the end of the day someone with pride in their work wouldn't leave that mess.
     
    • Like Like x 1
  3. georgechi

    georgechi Active Member

    Location:
    Reading
    It seems the edges are covered by silicone and they won't show anymore. Just had a chat and he'll rectify the chipped ones. Still, I'm curious how the end result will look like....
     
  4. 3_fall

    3_fall Administrator. Staff Member Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    SW London
    Oow Oow me too, me too!:D
     
    • Like Like x 2
  5. Tilerdurden

    Tilerdurden Professional Tiler

    Location:
    Scotland
    Tiler? May have a distant relative that is!.
     
  6. Localtiler

    Localtiler Professional Tiler Top Contributor

    Location:
    Yorkshire
    Not acceptable.
     
  7. jobdone

    jobdone Active Member

    Location:
    Chobham
    Poor workmanship. :(
     
  8. Chris G

    Chris G Active Member

    Location:
    Northampton
    I would too struggle to be polite . That's pretty shocking . Looks like they've chewed that ceiling cut with their teeth . I would get them to rectify at their own cost
     
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  9. impish

    impish Trusted Advisor Professional Tiler Top Contributor

    Location:
    Lancashire
    I wonder if they were the cheapest to quote???
     
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  10. Andy Allen

    Andy Allen Metro specialist & forum entertainer! Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    Gloucester
    Stevie wonder would like it...
    In fact it looks like Stevie wonder tiled it..!!
     
    • Funny Funny x 2
  11. callatiler

    callatiler Professional Tiler JOTM Winner Top Contributor

    Location:
    Aberdeen
    Maybe look better with a fisheye lens!
     
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  12. Tilerdurden

    Tilerdurden Professional Tiler

    Location:
    Scotland
    Or the lights out?
     
    • Like Like x 1
  13. Tilerdurden

    Tilerdurden Professional Tiler

    Location:
    Scotland
    Possibly an expansion gap?
     
  14. 3_fall

    3_fall Administrator. Staff Member Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    SW London
    C'mon guys, poor fella has gone through enough, I think he's got the idea.

    You're so mean! :eek:
     
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  15. Tilerdurden

    Tilerdurden Professional Tiler

    Location:
    Scotland
    You're right Marc. Mob mentality.
     
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  16. georgechi

    georgechi Active Member

    Location:
    Reading
    No, we went with slightly above average from the 4 quotes we had (3/4)
     
    • Like Like x 2
  17. antonio

    antonio Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    italy
    I'm sorry,
    But this work is very poor.
    even the "tiler"
    Tiler, is a great word in this context.
     
    • Disagree Disagree x 1
  18. Matt Bott

    Matt Bott Professional Tiler

    Location:
    Northampton
    i really hope they come and sort this for you sad to look at this kind of workmanship
     
    • Agree Agree x 1
  19. callatiler

    callatiler Professional Tiler JOTM Winner Top Contributor

    Location:
    Aberdeen
    Inform your tiler about your concerns, tell him that it is sub standard work and not acceptable given he is getting paid to do correctly. Give him a chance to rectify all the work you are not happy with at HIS expense i.e. Time and materials and see what he says, don't let him convince you everything will be ok once grouted and silicone done.
     
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  20. timeless john

    timeless john Trusted Advisor Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    North East England
    Looks like it's Dot & Dab!
    I wouldn't pay until your satisfied.
     
  21. impish

    impish Trusted Advisor Professional Tiler Top Contributor

    Location:
    Lancashire
    then you have my sympathies! you don't deserve such poor quality work.
     
  22. Adey1980

    Adey1980 Professional Tiler Top Contributor

    Location:
    Caerphilly
    It's terrible, he obviously hasn't got any pride in his work.
     
  23. John Benton

    John Benton Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    Leeds
    Oh dear, saw one much worse than this earlier this week and unfortunately there is only one place for this type of work. It's 4 cubic metres and made of metal.

    In all honesty you struggle to do remedial work on that standard and generally it's a case of ripping out and starting again to get the quality required.
     
    • Like Like x 1
  24. Andrew

    Andrew Professional Tiler JOTM Winner JOTY Winner

    Location:
    surrey
    Has he been paid?
     
  25. georgechi

    georgechi Active Member

    Location:
    Reading
    Just to clarify, he's not a professional tiler, but a builder who took on the job to redo the whole bathroom. He brought in a plasterer (and a good one I might add) and a certified electrician (again, a very good one and I've saved his business card), but he did the tiling himself.

    I'll share with you the results this evening or tomorrow morning.

    I'm also a bit confused about the grout. Do you still seal special grout for bathrooms? or do you expect it to hold well? On one of the walls, the tiles are attached to plasterboard because we needed insulation. There was a layer of pink/purple sealant applied to the plasterboard before the tiles were applied, but I'm also worried about the grout itself. The grout was applied yesterday and after 24 hours, when touching it with a wet finger it changes colour from silver to dark grey which makes me think it absorbs water. Is this normal?

    Thanks,
    George
     
  26. georgechi

    georgechi Active Member

    Location:
    Reading
    Not yet, but I'm not looking for confrontation. I can live with a few odd tiles, but it's disappointing because you'd expect quality from someone doing this as their main job. I have a colleague at work who can tile better than him and we work in IT.

    George
     
  27. timeless john

    timeless john Trusted Advisor Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    North East England
    Well there you go - a builder!
    Bit of info in drips and drabs and it was Jack all along.
    As for the grout, sometimes it can take 3-4 days for the grout to become impervious .
    Happy days!


    added after pdc agree!

    P.s : not sure what's special about IT. If you wanted a decent job done you should have come here for a tiler in your area first.
     
    • Agree Agree x 2
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  28. georgechi

    georgechi Active Member

    Location:
    Reading
    Thanks for the advice. Is there a measurable standard by which you can judge the quality of the work? Like lippage? Is there a tool that's used to measure this on walls for an objective judgement?

    Thanks,
    George
     
  29. georgechi

    georgechi Active Member

    Location:
    Reading
    Is this kind of problem common? How would one approach a bathroom remodel for a decent result? I'd imagine that getting a builder in to do the work is the standard approach and he'd delegate certain work to other people who are more qualified/experienced. Clearly, in my case he was confident with his skill, but is there a better way?
     
  30. timeless john

    timeless john Trusted Advisor Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    North East England
    If your not happy - it's not right!
     
    • Agree Agree x 1
  31. georgechi

    georgechi Active Member

    Location:
    Reading
    My comment around IT was the fact we don't do this kind of labour day in, day out and you'd think someone who takes these jobs would be decent.

    Also, this is one of my first experiences with builders as I've just bought a house just recently, but I've definitely learned a lesson.
     
  32. 3_fall

    3_fall Administrator. Staff Member Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    SW London
    Indeed there is George.
    Lippage is measurable in relation to the joint width, but like all facts and figures they often escape us at that very moment in time when they are needed most. So I'm unable to quote exact requirements, however, I'm sure it's about 1mm in a 3mm joint width or close to those figures.
    Flatness of finished areas should not exceed
    +/- 3mm in 2Lm in any given direction. (That one I recall).

    Only when non professional tilers are allowed to run amuck.

    If you're unlucky you could end up hiring a bad professional tiler and that's unfortunate.

    It's really down to you to research your potential tiler, or indeed any tradesman. That is the only way you can potentially protect yourself from this kind of issue.
    Always get more than one estimate if you don't have a recommendation to go on.
    Ask to see a portfolio or website, should have one or the other.
    Ask to go along to a previous project and view it, or visit his current job.
    These requests are not unreasonable, and any good tradesman will be only too glad to show you work he's previously completed.
     
    • Agree Agree x 1
  33. georgechi

    georgechi Active Member

    Location:
    Reading
    Thanks for your feedback. I thought I exercised my due diligence, but clearly I should have done a lot more. I did ask for recommendations through friends, saw his website, reviews on checkatrade, facebook and google, but didn't ask to see up close some of his previous work.

    Hopefully, this thread will help others in the future.

    PS: Is there a tool to measure that?
     
    Last edited: Jul 1, 2017
  34. georgechi

    georgechi Active Member

    Location:
    Reading
    Here's the result. There's still some work to be done and he'll be back next week to rectify.

    Couple of questions:
    - Plenty of places where the adhesive wasn't cleaned properly and it's sticking out through the grout. How acceptable is this? Is there any tolerance for this that the trade allows?
    - Two chips that I could see. Is there an acceptable number of chips per square meter that the industry allows?
    - You can't clearly see it in pictures but some of the tiles are not level. This is why I was asking about lippage.
    - You can see the shower line where tiles don't merge straight. With grout it looks better compared with the initial photos I posted.

    What's reasonable for me to request without being a nitpicker?

    Adhesive again - ignore hole - will be fixed.JPG Some more adhesive.JPG Chipped corner and adhesive through grout.JPG Adhesive again.JPG More adhesive.JPG Chipped and adhesive.JPG Overview 2.JPG Adhesive through grout 2.JPG Adhesive through grout.JPG Overview.JPG Dodgy corner and adhesive through grout.JPG Broken corners result.JPG Overview shower corner.JPG
     
  35. 3_fall

    3_fall Administrator. Staff Member Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    SW London
    Use joiners packers they come in 1-10mm sizes.
    Or something you know the thickness of.

    IMG_0793.jpg
     
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