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Discuss first real complaint, advice appreciated in the Tiling Forum area at TilersForums.co.uk.

  1. Martyn Leeds

    Martyn Leeds Professional Tiler

    Location:
    Leeds
    Sounds like a load of tosh on their part, but i'd play ball, be polite and entertain them.
    Can't imagine anything will come of it.

    Plus, I very much doubt your Liability Insurance won't compensate anyone for poor workmanship
     
  2. macten

    macten Professional Tiler

    Location:
    Nottingham
    Liability insurance wouldn't even cover you for damaging a bath whilst tiling. Definitely won't get involved with accusations of poor work.
     
  3. jcrtiling

    jcrtiling Professional Tiler TTA Member Top Contributor

    Location:
    Salisbury
    I like the fact they want his insurance details as if they could contact them direct to claim
     
  4. Andy Allen

    Andy Allen Metro specialist & forum entertainer! Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    Gloucester
    Why won't it....?
    Mine did when I drop a hammer and chipped a bath..
    That's what it's for..... life's little accidents.
     
  5. judge

    judge Professional Tiler

    As impish said,she doesnt like the Tiles And Theyre Trying To Get It Redone For Free.chancers
     
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  6. impish

    impish Trusted Advisor Professional Tiler Top Contributor

    Location:
    Lancashire
    My mate the Bath Dr fixes them for £60.
    My excess was £250.
    You sure you just "chipped" it Andy?! o_O
     
  7. Andy Allen

    Andy Allen Metro specialist & forum entertainer! Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    Gloucester
    That's a high excess mines only £100.

    Steel bath, dropped hammer= big chip !!
    Customer insisted on a new bath..:(
     
  8. John Benton

    John Benton Trusted Advisor Professional Tiler JOTM Winner

    Location:
    Leeds
    They've accepted your price, if they didn't you wouldn't have got the job. They've paid you, so they accepted the quality of the work.
    The fact that they didn't give you the opportunity to rectify the work they are unhappy with, they have broken the contract they had with you.
    CAB is geared more towards the customer rather than the tradesperson/supplier.
    Not that I think you will need this but you can speak to Lawyers for Business. They will give you a list of local solicitors to you where you can have 30 minutes of free legal advice. Contact details below.


    Thank you again for your interest in Lawyers for Your Business and should you have any further queries relating to the scheme, please e-mail [email protected] or call 020 7405 9075

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  9. macten

    macten Professional Tiler

    Location:
    Nottingham
    The majority of insurers exclude items that are part of your ‘contracted works’ under Public Liability, so if you damage something that you have fitted or built which is part of the contract that you are working on, it wouldn’t be covered. You would need Contract Works cover to protect the work you are doing until completion of that particular contract.
    Depends on what type of cover you have arranged when you took out your policy but bog standard LI wouldn’t cover you.
     
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  10. impish

    impish Trusted Advisor Professional Tiler Top Contributor

    Location:
    Lancashire
    I could have claimed - only because I didn't fit the bath, but damaged it during the work (spinning a trowel :( - a bad habit hard to break)
    But the excess was massive.
    Bath guy repaired it like magic though.
     
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  11. Andy Allen

    Andy Allen Metro specialist & forum entertainer! Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    Gloucester
    Same.....I didn't fit the bath so covered.
     
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  12. craig89

    craig89 Active Member

    Location:
    brighton
    I had a client who had "issues" with my work after the job was completed......... Long story short was that we ended up in court after he sued me for just about anything he could think of, so as to avoid paying me the 2.5k he still owed me (this included trying to tell the court that i had used only 20 bags of sticky instead of the 50 odd I had quoted for........because he could only find 20 used bags in the skip???)
    I counter sued him....he left court in tears.... I got paid!
    Chancers are out there believe me, first time I've been bumped in 30 odd years. I honestly didn't see that one coming!
    If you believe that you've done nothing wrong and have offered to try and rectify things, and they're still trying it on, then small claims court might be an option.
    Good luck !
     
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  13. Slippery

    Slippery Active Member

    Location:
    Cheshire
    They are trying to get you to re-tile IMO
    Be polite but agree to no discount or other work apart from rectifying what is wrong. "had to get a sparky to re-fit a socket" they are trying it on!!

    PS, double your prices !!
     
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  14. timeless john

    timeless john Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    North East England
    It’s no good telling the OP to increase his prices, work has to be of an acceptable standard to get paid even £250!
    Can’t see where any trim has been used, the background bonded substrate is not a recommended surface for tiling, the gap at the top of the units could have been foreseen and dealt with by a wider tile joint, and if your going to get involved with sockets you have to leave them in a secure and safe position.
    It may be that the customer is genuinely unhappy with the quality of the job or their own tile choice. If you give them their money back they may claim more, you could front it out!
     
  15. antonio

    antonio Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    italy
    are you healed? ;)
     
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