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Discuss First question on here....... in the Tiling Forum area at TilersForums.co.uk.

  1. TC1973

    TC1973 Active Member

    Location:
    North East
    Hi folks,
    Just signed up and introduced myself earlier. Don't know if this is the right place for it but I have a question to fellow tilers....

    How long can you guarantee your work for ?

    I fitted a first floor bathroom floor over 2 years ago and I've just had a call from the customer shouting down the phone that the tiles are coming loose.

    From memory the floor would've been timber (weyrock/floorboards, can't exactly remember), checked and secured if necessary (anything loose additionally screwed), acrylic primer, flexi adhesive, 10mm insulation boards brickbonded and screwed, acrylic primer, UFH mat, screed, acrylic primer, flexi adhesive then 600 x 600 porcelain. Only about 5m2.

    I'd also tiled his ensuite and kitchen/utility floor using above method and materials yet they are fine.

    I get the impression he's expecting me to rip the lot up (including plumber cost to remove/replace toilet and sink) and replace at my cost. I've always followed the method of instalation above and, touch wood, have never had a floor fail or a situation like this in the 10 years or so I've been tiling. So I must be doing something right.

    Anyhow, anybody had a situation like this, if so, what was your approach?

    Thanks for your opinions.

    Tony
     
  2. Localtiler

    Localtiler Trusted Advisor Professional Tiler JOTM Winner

    Location:
    Yorkshire
    Not personally had that call but I would suggest you go and visit and show your willing to at least see what the cause is, sus it out, see what has failed
     
    • Agree Agree x 2
  3. jcrtiling

    jcrtiling Professional Tiler TTA Member Top Contributor

    Location:
    Salisbury
    Did you back butter the tiles .
    Did downstairs have ufh.
     
  4. Plan Tec Tiling

    Plan Tec Tiling Administrator Staff Member Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    Wimborne, Dorset
    As the others have said above ^^

    Ive moved this to the correct forum too.
     
  5. Adey1980

    Adey1980 Professional Tiler

    Location:
    Caerphilly
    As others have said at least go see the job see what/why it has happened
     
  6. Andy Allen

    Andy Allen Metro specialist & forum entertainer! Trusted Advisor Professional Tiler JOTM Winner

    Location:
    Gloucester
    Go have a look could of been something leaking that has caused the issue and nothing to do with you...
     
  7. TC1973

    TC1973 Active Member

    Location:
    North East
    Thanks for the replies.

    I'm hoping to go back at the weekend and have a look.

    The customer said that there has been no leaks so it's going to be a fun conversation.

    The other en-suite does have UFH, the kitchen did not, both areas fine.

    I did not back butter the 600 x 600 tiles. They were CTD eagle polished porcelain. During fitting I often lift a tile to ensure 100% coverage. Recently lifted a floor I did 8 years ago (customer wanted a change) that was identical to this one and it was a nightmare hacking up as they were fixed that well. I only ever back skim ceramic floor tiles.

    I'll report what happens when I've been.

    Cheers folks.
     
  8. Plan Tec Tiling

    Plan Tec Tiling Administrator Staff Member Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    Wimborne, Dorset
    That could be your problem ^^^
     
  9. Stefan

    Stefan Active Member

    Location:
    Houston, TX
    I'm personally responsible for 2 years, anything after that, the company pays is responsible. I always make sure that the floor is clean of all dust, particles, and debris before I install. If you aren't back buttering then it's important to push down and side to side to ensure the tile is sticking properly to the thinset. What size trowel do you use?
     
  10. TC1973

    TC1973 Active Member

    Location:
    North East
    Hi Stefan, thanks for the reply.

    I use a 14mm trowel on the floors. And lift every few tiles to check coverage. Never had a problem before.

    It was a property that had been empty for some time and every room was completely renovated, walls taken back to brick and floors lifted and replaced for plumbing works etc.

    I'm stumped as to the cause, will know better when I've inspected it.
     
  11. jcrtiling

    jcrtiling Professional Tiler TTA Member Top Contributor

    Location:
    Salisbury
    You should always back butter porcelain of that size .
     
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