B&Q Installation - Tile Advice

[Grahamb12]

We have recently had a bathroom installed by b&q, the wall tiles we chose were travetine 480mm x 330mm. i have several issues, of which the project manager is coming to inspect.
I need to be armed with information on accepatble levels of lippage and quality of tiling. I will post as much information as i can .
1. There are many areas of the tiling that has in excess of 2mm lippage, this has been measured against a 2p piece.
2. the tiles were cut with a circular saw, so many of the cuts have very rough edges and are not straight.
3. the window return is 10mm different in width from top to bottom, and i have used a spirit level to confirm this, needless to say, the blind that used to be in the window, now doesnt fit. it is an exact fit at the bottom, but now wont fit at the top.

My question is where do I stand in asking for these problems to be rectified, i have put poly coving up over the tiles at the ceiling and this shows many of the lippage problems too.

 

[Andy Allen]

what surface were the tiles fix to.

could you post some pictures that would help us to see how bad it is.

 

[Gazzer]

Photos would help here.

 

[Stewart]

Posting pics would be a great help in giving you some info, but as a rule lippage of any kind is unacceptable imo...

 

[Grahamb12]

 

[Grahamb12]

the tiles were fixed to both plastered wall and stud wall. the tiles that came off the wall were all level and straight

 

[Stewart]

Those tiles are just ceramic and not Travertine, but the standard of fixing is not the best. There should be no grout in the internal corners and these should be finished with matching silicone. That amount of lippage is unacceptable and really down to poor workmanship.

 

[Grahamb12]

oops, sorry, the style was called travertine.
So can I ask for them to refit the tiles?

 

[Stewart]

they should replace any tiles that are lipping. The internal corners need the grout removed to allow for expansion and replaced with silicone....

 

[Grahamb12]

what about the cut tiles, example in picture 6, they used a circular saw, and as you can see, the finish is not the best, also the window surround.. 1145mm gap at the bottom, 1132mm at the top, this is down to the left hand side not being straight

 

[Gazzer]

Quality of the actual grouting is bad too.

 

[Gazzer]

what about the cut tiles, example in picture 6, they used a circular saw, and as you can see, the finish is not the best, also the window surround.. 1145mm gap at the bottom, 1132mm at the top, this is down to the left hand side not being straight

Could have cut that better with a manual dry cutter.

 

[Dan]

And I would push that the window reveal is well out. It should at least be square. Not all windows you can do this with as some old houses just are not square at all but a tiler is meant to have the skill to make it look as square as possible. Though a window that was square in the first place, it's shocking to see it so out. While they're there, they may as well re-do that too.

 

[Stewart]

They should also replace any chipped tiles. No care taken when cutting those and there is no excuse for it!

 

[Aspect Tiling]

Nothing to add to what issues you have noticed yourself and what the guys have noticed from the pictures. You are completely within your rights to ask them to sort the problems out. I'd place a good bet on there being other issues in the bathroom too (e.g other internal corners grouted and not siliconed). Have a good look round before the project manager comes round in the hope of getting them all sorted.