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Discuss Advice please re puddle on wetroom floor? in the The Welcome Forum area at TilersForums.co.uk.

  1. WENDYSTEW

    WENDYSTEW Active Member

    Location:
    Bristol
    Hi All, I was after some advice please?
    I have had a Tradewetrooms Tough-x wetroom proforma fitted and porcelain tiles fitted over. After using the shower the first time, I was left with a puddle on one side of the drain and it stays there permanently.
    I called back the bathroom fitter, who fit the tray and he sub-contracted tiling to the tiler. He says it is normal, very common, to have a puddle, for not all of the water to drain away. That is why they call it a wetroom floor, he says. He showed me photos of other bathrooms with puddles and said I just need to get a squidgy and push the water down after showering.
    Is he correct? Or trying to pull the wool?
    Trade Wetrooms tell me their trays have 50% more fall than many others.
    I said I wasn't happy and he said if he comes back and redoes the floor, there is no guarantee that I wont have a puddle somewhere else. He said it shows he fit it correctly, as water wasn't overflowing out the door.
    Background on this job, the 1st time the tiler tiled the whole bathroom, he did such a bad job, left the floor with sharp edges, cracked & chipped tiles, huge gaps, the bathroom fitter wasn't happy with it, so he pulled up the entire floor and many of the wall tiles and got a new tiler in, but because there was an underfloor heated mat laid, he couldn't get all the adhesive up, so left it down and put loads more adhesive on top of old and therefore this raised the floor. This left the drain cover too low and the tiles round the drain were higher and sharp, so he built up around the drain with grouting and got a new drain cover.
    I wonder if, in doing this, it has caused the puddle problem? Advice would be much appreciated please?

    IMG_6545.JPG IMG_6555.JPG IMG_6595.JPG IMG_7257.JPG IMG_7298.JPG IMG_7329.JPG
     
  2. Rookery

    Rookery Professional Tiler

    Oh dear.
     
  3. Localtiler

    Localtiler Trusted Advisor Professional Tiler JOTM Winner

    Location:
    Yorkshire
    All round, not great. If you own a spirit level, place is on the floor where the puddle ends (furthest from the drain) and hold it level towards the drain and see how much lower the drain is, - how much fall there is. My guess is none. There shouldn’t be a puddle
     
    • Agree Agree x 1
  4. WENDYSTEW

    WENDYSTEW Active Member

    Location:
    Bristol
    Unfortunately I don't, maybe it would be worth me buying one to prove my point. Trouble is, I don't have much faith in him being able to rectify the problem. Thanks for your reply.
     
  5. jcrtiling

    jcrtiling Professional Tiler TTA Member

    Location:
    Salisbury
    I wouldn't either
     
  6. Localtiler

    Localtiler Trusted Advisor Professional Tiler JOTM Winner

    Location:
    Yorkshire
    I’m of the opinion that if they cannot do it right the first or second time, they probably won’t do it right the third time!
     
    • Agree Agree x 3
  7. WENDYSTEW

    WENDYSTEW Active Member

    Location:
    Bristol
    Unfortunately I don't, maybe it would be worth me buying one to prove my point. Trouble is, I don't have much faith in him being able to rectify the problem. Thanks for your reply.
    Any advice anyone? It has already cost me an arm and a leg and many stressful times. What should I do now?
     
  8. timeless john

    timeless john Trusted Advisor Professional Tiler JOTM Winner

    Location:
    North East England
    Get them back!
     
    • Agree Agree x 1
  9. Adey1980

    Adey1980 Professional Tiler

    Location:
    Caerphilly
    Buy a spirit level as @Localtiler@Localtiler suggested and you will see what is wrong and show the fitter,
    Explain a wetroom does not leave big puddles everywhere as the fall in the tray and tiles move the water to the drain.
    It hasn’t been installed correctly and he should rectify the problem again
     
    • Like Like x 1
  10. WENDYSTEW

    WENDYSTEW Active Member

    Location:
    Bristol
    Thank you for confirming, So categorically it is not considered "normal", for there to be any puddles left on a wetroom shower floor using a proforma tray? As electrician was also there at the time and he spouted up "yes I have puddles on my floor and I have to use a squidgy" The Tiler also blamed the 600x300mm porcelain tiles, saying they were really difficult to cut. I am just concerned that his tiler wont be able to put it right, he has already had 2 attempts!!!!
     
  11. WENDYSTEW

    WENDYSTEW Active Member

    Location:
    Bristol
    ARE THERE ANY TILERS FROM BRISTOL ON HERE PLEASE?
     
  12. Plan Tec Tiling

    Plan Tec Tiling Administrator Staff Member Trusted Advisor Professional Tiler JOTM Winner Top Contributor

    Location:
    Wimborne, Dorset
    • Like Like x 1
    • Agree Agree x 1
  13. WENDYSTEW

    WENDYSTEW Active Member

    Location:
    Bristol
    Hi Adey, I borrowed a level and you are right, the side where the puddle is, is level!! Also looking at the pic of the falls on the tray, on the website, the tiles are not cut slanted in the same positions. I am going to call him back!!!! Thank you.
     
    • Like Like x 3
  14. Localtiler

    Localtiler Trusted Advisor Professional Tiler JOTM Winner

    Location:
    Yorkshire
    Keep us posted !
     
    • Agree Agree x 1
  15. Localtiler

    Localtiler Trusted Advisor Professional Tiler JOTM Winner

    Location:
    Yorkshire
    Perhaps some one else has but I have never seen a square drain in that position before so close to the wall?
     
    • Agree Agree x 1
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