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Hi folks,
Just signed up and introduced myself earlier. Don't know if this is the right place for it but I have a question to fellow tilers....
How long can you guarantee your work for ?
I fitted a first floor bathroom floor over 2 years ago and I've just had a call from the customer shouting down the phone that the tiles are coming loose.
From memory the floor would've been timber (weyrock/floorboards, can't exactly remember), checked and secured if necessary (anything loose additionally screwed), acrylic primer, flexi https://www.tilersforums.com/forums/tile-adhesive/, 10mm insulation boards brickbonded and screwed, acrylic primer, UFH mat, screed, acrylic primer, flexi https://www.tilersforums.com/forums/tile-adhesive/ then 600 x 600 porcelain. Only about 5m2.
I'd also tiled his ensuite and kitchen/utility floor using above method and materials yet they are fine.
I get the impression he's expecting me to rip the lot up (including plumber cost to remove/replace toilet and sink) and replace at my cost. I've always followed the method of instalation above and, touch wood, have never had a floor fail or a situation like this in the 10 years or so I've been tile. So I must be doing something right.
Anyhow, anybody had a situation like this, if so, what was your approach?
Thanks for your opinions.
Tony
Just signed up and introduced myself earlier. Don't know if this is the right place for it but I have a question to fellow tilers....
How long can you guarantee your work for ?
I fitted a first floor bathroom floor over 2 years ago and I've just had a call from the customer shouting down the phone that the tiles are coming loose.
From memory the floor would've been timber (weyrock/floorboards, can't exactly remember), checked and secured if necessary (anything loose additionally screwed), acrylic primer, flexi https://www.tilersforums.com/forums/tile-adhesive/, 10mm insulation boards brickbonded and screwed, acrylic primer, UFH mat, screed, acrylic primer, flexi https://www.tilersforums.com/forums/tile-adhesive/ then 600 x 600 porcelain. Only about 5m2.
I'd also tiled his ensuite and kitchen/utility floor using above method and materials yet they are fine.
I get the impression he's expecting me to rip the lot up (including plumber cost to remove/replace toilet and sink) and replace at my cost. I've always followed the method of instalation above and, touch wood, have never had a floor fail or a situation like this in the 10 years or so I've been tile. So I must be doing something right.
Anyhow, anybody had a situation like this, if so, what was your approach?
Thanks for your opinions.
Tony