bathroom job fussy customer - TilersForums.co.uk | Tile Forums

LM Ceramics · 19-03-2008

i just recently tiled 13 sq bathroom walls and a 3m2 floor done in 2 days finished late though last night tiled the floor with 300x300 porcelain (nice tiles) with the toilet and sink in aswell a tiny bathroom so you could imagine there werent alot of space anyway the toilet wasnt screwed in and the customer rung me up this morning say the toilet was on a angle also he didnt pay me that night claimed he had no money an he said he would pay me today i said i would replace the cuts round the toilet which by the way took ages to get them bang on so i told the customer to get 4 tiles he wanted me to pay for them i said it wasnt really my fault that the toilet wasnt screwed in so we agreed to go halves on the tiles

i wouldnt mind he was 3 boxes short on the wall tiles i went to topps and bought 3 boxes out of my own pocket because of his crap measurements. another thing i rung and said can i collect the money after the repair was done and he said im not in tonight sounds a bit funny to me

THIS IS MY FIRST FUSSY CUSTOMER

**Sir Ramic** · 19-03-2008

take it from me.......IT WONT BE YOUR LAST FUSSY CUSTOMER.

**grumpygrouter** · 19-03-2008

Bad luck LM. Why did you tile around the toilet if it wasn't fixed in? Could you not have lifted it as bit and tiled under it. Also, If a customer hasn't bought enough tiles and it is his fault, he should be paying for them, not you.

Just get a funny feeling you will be chasing hard for your cash!

Grumpy

LM Ceramics · 19-03-2008

the toilet was fixed in but wasnt screwed down if you know what i mean it was connected to the waste pipe so i tiled around it didnt want to damage anything. i only bought the tiles because he was at work i thought by doing that he would appreciate it and stop being so fussy to be honest i couldnt tell the toilet was on a angle

murf · 19-03-2008

If the cutting is good around the bowl then all you need to do is lift and fill the void with rapid set. He sounds like a dodgy client to me.

LM Ceramics · 19-03-2008

not bein big headed but the cutting is bang on alot of experience with bathroom floorsthanks for the tip

murf · 19-03-2008

You should charge the guy for all the extra materials that you needed. I hate to see these people get away with shafting the working man

**devonmark** · 19-03-2008

if the toilet is fixed...then how is it your fault that it is on an angle, and how are you liable for paying half the tile cost...as you have only gone around what is already there..Mark.

**wivers** · 19-03-2008

Tell him bolox and that if he dont get his head from outa his anus Ivegots will tile his car!!

floydyboy · 19-03-2008

I think you r going to have problems with payment mate , you need to come down hard on this guy and put him straight before its to late.
I got an idiot on the go at the moment i could see something going down so i asked for half the money, if he rips me off now i won't be down as much. not all customers r like it just finished a good 1 tonite he gave me £100 tip

**IvegotsTILE** · 19-03-2008

I'm with Flodyboy and Wivers.Tell him straight its his fault the toilet wasn't fixed properly,you want the money for the job,the tiles you bought and £20 for the time it took you to fetch them.Insist on the money.

Turned up on Monday to the biggest house on a new estate to do bathroom and 2 en-suite floors,I asked what the other tradesmen were doing there as the house was finished the customers had told me.
2 guys from conservatory company because customer didn't like some of the finish and didn't think the roof was as high as he wanted,window fitters coming to re do silicone on all windows cause customer said the finish wasn't to there standard.All looked perfectly exceptable to me.
This really started to worry me as they kept telling me how precise they expect there finish on everything,fussy is not the word.
Well I have been there just over 2 days and they have done nothing but slag off all the other tradesmen,when I told them I was finished I was waiting for them to try and pull me up on stuff(nothing to pull me up on though from where I was standing)They told me they were delighted with the job and that I'd restored their faith in quality tradesmen.
They even made the window fitters come in to see my work then say to them they should take the same pride in their work that I do(I found that below the belt and made me feel embarrased)

Bottom line make sure the jobs great then they can't pull you up on anything,if they do try though stick to your guns and don't take any s**t!

**Fekin** · 20-03-2008

Buying extra tiles out of your own pocket is odd, would never do that myself.

How much were they ?