Tiles different to sample

**choffer74** · 15-09-2011

Hi,

I need a bit of advice - we've just received delivery of some wall tiles. When we opened the box we found the tiles are slightly different to the sample we'd ordered. Now heres the difficult part and i dont know where we stand - the sample was from Icon Tiles, the main order was from a TileExperience (due to them being 1/3 cheaper!).
They are supposed to be the same tiles - efeso grigio. Hopefully you'll be able to access these photos:
http://dl.dropbox.com/u/26603900/P1000023.JPG
http://dl.dropbox.com/u/26603900/P1000024.JPG
http://dl.dropbox.com/u/26603900/P1000025.JPG

Should i phone the company to see why they're different? should i send them back and order from Icon Tiles?

thanks in advance
G

**whitebeam** · 15-09-2011

They could be different batches obviously from different suppliers..

**jay** · 15-09-2011

Id say there different tiles any chance of a pic of the back

**Sir Ramic** · 15-09-2011

Look totally different to me. The backs may tell more.

**Dave** · 15-09-2011

Look different to me, one looks slightly riven and the other smoother and light shade

**choffer74** · 16-09-2011

http://dl.dropbox.com/u/26603900/Picture.jpg
heres the back of the tiles.

So do you think i should just send them back and order from the original company where i got the sample? do you think they would price match?

**Sir Ramic** · 16-09-2011

Seem like same manufacturer but not same as the sample. If its not what you wanted then its not correct. A slight variation would be acceptable but I wouldn't accept them.

**jay** · 16-09-2011

seems to be a different mold so would say different tiles dont think i would accept thanks for the pic

**Colour Republic** · 16-09-2011

To be fair Tile Experiance may not have done anything wrong. You ordered a tile and you got it. Icon tiles may have sent the wrong sample??

You should expect tiles to have a slight variation from the sample to supplied product as it will be from a different batch. That said regardless of the difference in pattern and colour the tile appears to have a different finish as Dave says, one looks smooth and the other riven.

But before you have a go at Tile Experiance keep in mind it may not be their fault as you didn't ask for a sample from them.

**choffer74** · 16-09-2011

shame as we really like the sample. From your experience if i did order from the original company where i got the sample from, would it be the same? or are you totally down to which batch you are sent.

and 1 more question,are tile companies good at price matching or giving a discount? the tiles are £30m2 from icon tiles but available at £22 at a couple of other websites.

once again thanks for all your help. How did DIYers like myself manage before the days of forums like this!!

**Colour Republic** · 16-09-2011

If somebody sent you a sample it is normally for there to be a slight variation. But say it was Icon who sent you the sample then sent you tiles like the ones received from TE then you could send them back as they are very different.

You can always ask the question if they would price match, some will some won't. Different compaines have different levels of service and of course overheads so Icon Tiles may need to sell at the higher price to cover their costs. Just ask. I wouldn't mention that you got a sample from them and then purchased from someone else as I think in that case they are much less likely to want to price match.

Another thing to keep in mind is Icon tiles may have a stack of old samples of that tile and in the mean time the manufacturer has changed the design slightly. Buying tiles online can be a smooth process but now and again it throws up problems like this so you just have make sure of what you're doing.