Help!: living in hell

[mago2468]

hi guys, in the past 6 month i been living in the hell.
back from holiday I discovered my house under the water.

lucky me I got insurance.

anyway last week the builder finish the job to my house and i discovered that all ground floor wasn't done well, all porcelain tile are not flash each other (some of them have 2mm different in height ), now the big problem is that in main area there is an underfloor electric heating .

my builder say that "maybe" few tile are not well laid .
now 4 different people come to see the job and every one judge the job as shame.

OK my question is

in the specification from insurance on the ground floor was suppose to be half tile(ceramic) and half in laminate without underfloor heating , I did pay extra the builder for tile ,labour and underfloor heating .

Now, can I ask the builder to re-done all floor with the underfloor heating without pay any extras?

thank you

p.s.

sorry for my English

[jay]

doesn't sound the best but if you could post some pics of the job in question then we may be able to advice

[whitebeam]

Hi and welcome..

[mago2468]

hi guys i did some picture of the floor, maybe you can give me better advice
P1030545.JPGP1030544.JPGP1030543.JPGP1030542.JPGP1030541.JPGP1030538.JPGP1030537.JPGP1030536.JPGP1030535.JPGP1030532.JPGP1030531.JPGP1030529.JPGP1030527.JPGP1030525.JPGP1030523.JPGP1030521.JPG

[Brinkley]

not vry good mago is it

[jay]

Not what i would call acceptable work and yes i would ask the builder to correct all issues you have ,Thanks for the pics

[Brinkley]

you need to contact your tiler/builder and let them know its unacceptable ,give the installer a chance to rectify any mishaps only aftr this procedure is taken you can claim on bad workmanship record all correspondence

[Ken Bruty]

You have every right not to be happy with that work. Give them the chance to rectify it to your satisfaction before taking it any further.

[tommyzooom]

Agree, that is very poor

[Stewart]

Totally unacceptable, get them back to remedy the faults....

[jay]

You do have one advantage if you get no satifaction from the builder then take the problem up with the insurance company as they are paying half of the costs you can request anassesor to view the workmanship or should I say lack of it

[doug boardley]

not very good at all, same advice as above

[mago2468]

thank you all , every one agree that is a bad job and must been done again.
in one way i am very happy to have the right ,
but in other side i am very disappointed because on 22 nd i have to move back to my house (finish 6 month rent) and the floor will be not done in time