Topps Tiles

[bencurtis]

i need topps help to, braintree essex said i need to prove i have accounts with two other shops, harlow said i needed to prove i 4 jobs on the go at once, the shop i would use most is cambridge, i want to use them but they seem not bothered to help me, at the moment im using a builders merchant, so they are getting my tile sales(i send the cust there) help if poss, cheers Ben

[penno]

A Topps i tried said they needed a VAT number to which i replied i wasnt VAT registered. Sighed and said there is nothing he can do. Spoke with Gaz on here who told me the bloke is talking crap so tried another Topps and explained my situation, just out of the Army, no other Trade accounts etc etc
His reply?

"Just bring in something like a bloody B and Q receipt showing you bought spacers or something and a business card and will sort you out no problems"
and he did.

When Screwfix started selling Rubis i went into Topps and said i would like a new Rubi but pointed at the promise of beating a price by 5%. Stood there for about 10 minutes while the lad serving me phoned around trying to get the Screwfix price. Lad who sorted my account came out from the back and asked how i was getting on with work etc etc then told the lad to beat the Screwfix price by 15%. Was well happy.

Took my Mother in law in Topps today to look at wooden flooring, once again great again, gave me full trade discount on the flooring.

Can't speak highly enough of my local Topps, tile place closer to me that i can get adhesives from slightly cheaper but i am happy to travel that extra mile or so and pay that extra one pound because of the great service and chat that i get from there.

Always going to get bad managers etc in any business but the one in my Topps really goes out of his way to help you as does his staff. 10 out of 10

[Dave]

Another feather in topps cap................

[Ric]

seafield where i had problems with two little mr attitudes!!! i suspect they wiped my trade account!!!

daj54 great lot at sighthill, very helpful.

[Keith]

HI.Im also having probs getting trade account with Topps in Hull. They tell me I must produce Liability insurance to open one up.I have bought lots of things from them already.Seems strange when I hear that other tilers just need a couple of vat reciepts from other stores.

[penno]

Originally Posted by Keith

HI.Im also having probs getting trade account with Topps in Hull. They tell me I must produce Liability insurance to open one up.I have bought lots of things from them already.Seems strange when I hear that other tilers just need a couple of vat reciepts from other stores.

Bit strange wanting to see your insurance but if thats what he wants then just show it him mate.

[grumpygrouter]

Whats with this trade "card" thing? I only ever got an account number when I opened my account.

Grumpy

[quick draw macgraw]

Originally Posted by Leatherface

No disrespect to the guys on here who are from Topps -
But I have been into a couple of local Topps stores and found their adhesive, grout & trim prices etc to be too dear. Also did not like the smarmy attitude of the sales staff. Felt like they were doing me a favour letting me go into their shop.
A couple of the guys only looked about 17 years old and the manager strutted about like he owned the place.
Sure I just had a bad experience and don't wish to put anyone off, going to Topps if they wish. Personally I will avoid them ( and Al Murad ) like the Plague.

Obviously it all depends on the employee's as i could swop topps above for CTD with regards to smarmy attitude etc whilst the lads in local topps seem great for me. Just depends where the *rs*ho*e*s congregate.
Steve.

[CLAYS TILES]

Originally Posted by grumpygrouter

Whats with this trade "card" thing? I only ever got an account number when I opened my account.

Grumpy

how many centuries ago was that m8?
you get a nice little card in plastic sleeve & they just scan it to get your discount!

[grumpygrouter]

Originally Posted by CLAYS TILES

how many centuries ago was that m8?
you get a nice little card in plastic sleeve & they just scan it to get your discount!

September 2007!!!!!!!!!!!!!!!!!!!!!!

very Grumpy

[pjc]

could sell you PCI in bulk but you would have to buy £400 + vat at the time

[JCT]

Hi folks

I've also experienced difficulties getting a trade account at Topps. Was fist told I needed 2 invoices and a letter head but when I produced these was told the B&Q receipt was no good as it didn't have a VAT number. Then when inquiring at another of their stores was told I need to do 3 discount purchases from them before I would get an account as the trade account set up had changed. The thing is the 3 discount purchases would mean only getting a 10-15% discount which would make no sense for me to do as I get a 30% discount at tile it all and also get my adhesives really cheap. Being honest I find some of their staff have a bit of an attitude so I gave up on them

It's a shame really as I would really like an account with them as they have a far superior range of adhesive and grouts etc. Tile it all don't even sell SLC add mix or rubi wheels which is a pain. They are also missing out as 90% of my customers I send to tile it all and both stores are a similar distance from my home which is were I do most of my work

Any help from the Topps guys would be greatly appreciated. The stores I've dealt with have been Falkirk and a few of their Glasgow stores

Thanks

John