Hi Robbo or anyone who this may concern.
I made a phone call this morning to Topps Tiles Barstaple and spoke to Phil the Manager!
He has said he will set up your Trade Card Robbo and that it might of been a misunderstanding as regards to VAT!
As above you only need your 2X invoices/Receipt with there VAT number on them and a Form of ID (Business Letterhead or Business Card)
Hope this helps you out Robbo.
Regards
Steve @ Topps
