A first for everything

[charlie1]

Been tiling professionally now for around 5 years and what happened today was a first!!

After detailing the work required to the customer, I told them the price £???, she said ok, cash works for me (im nodding head!), lets round it up to £??? £50 extra!!! I eagerly agreed without really thinking, but now that im home, it just doesn't sit right with me (don't laugh). I think in some way I have not really done myself any favours here so I plan doing something to make this up to customer, dono what yet???

[whitebeam]

Thats a first.

[aph257]

customer saying round it up, that is a first.

[Mike]

have you never had a tip before charlie? if the customer is so happy with your work that they want to pay you extra, good on you. go treat yourself to something nice

[charlie1]

yeah Mike, had plenty tips, but never a (pre-tip) lol

[Mike]

aah i see, i thought you were giving the final bill

[matt9400]

In 11 years of Tiling I've only heard of customers trying to reduce the cost . Buy her some flowers

[Mike]

maybe the kind lady has given you extra to see that you do that little bit extra to make sure the job's spot on....which i'm sure you will

[Scott]

Perhaps you were a lot cheaper than the other prices they had?

[charlie1]

maybe the kind lady has given you extra to see that you do that little bit extra to make sure the job's spot on....which i'm sure you will

Yeah Mike, thats what I think!

[charlie1]

Perhaps you were a lot cheaper than the other prices they had?

She didnt get anyone else, I was recomended and the only one she called. She rates recomendations highly, she did mention this!

[matt9400]

Recomendations go along way Charlie
Like the old saying you get for what you pay for and firmly believe it.
It takes years to get that type of recognition and well done

[Daz]

Top man!!
Just leave a small bouquet in a bucket when you've finished.

I've never had a "pre-tip" so I'd say that's deffo a first .

Daz

[Scott]

Depends on what 'extras' she has in mind.....

[charlie1]

Depends on what 'extras' she has in mind.....

Maybe some extra holes need drilling, you know for her toilet roll holder and stuff

[paul78]

sounds like she wants something else laying....... other than the tiles

[GaryS]

customer may well have been expecting to pay a lot more and also feels guilty like you do lol, best of luck with it mate sounds like you got one of the better customers to deal with.

[newton&stockley]

never had a pre-tip, had a couple of tips but never before starting work. Bet you wish you said more now lol

[Scott]

Best tip in the world? PG

[Daz]

OMG!
I'm on a job putting right a mess created by another "tradesman" and my client approached me this morning to say that he appreciates that the job is more than I could have expected and therefore quoted for and would it be okay if he paid me an extra £300?

It must be the sudden change in the weather that is making everyone happy.....

[Stewart]

I hope you graciously accepted....?

[jay]

OMG!
I'm on a job putting right a mess created by another "tradesman" and my client approached me this morning to say that he appreciates that the job is more than I could have expected and therefore quoted for and would it be okay if he paid me an extra £300?
It must be the sudden change in the weather that is making everyone happy.....

any pics

[Daz]

I said "okay, if you insist" .

[Daz]

any pics

I posted some pics of the balls up the other week Jay. I'll do a few more when I've finished the job.