Wasted Days...

[CJ CERAMICS]

Hi all,
How much do you hate wasting a day.
my story begins yesterday when about to start tiling a kitchen floor after completeing the walls i noticed that the slc the customer had layed onto his kitchen floor had large cracks in...(they would not pay for me to do it)...bent down and tapped a couple of areas and had hollow sounds....hmmmm not good i thought any way i then had to wait 2 hours for the customer to arrive home from work....after a bit of conversation and a bit more investigation it seems that the customer had not followed the instructions and the slc had not bonded or been of sufficient strength. It was agreed that i would supply and relay the slc, the customer was removing the old one last night.

So this morning i went to my suppliers to pick some up (and materials for upcoming jobs) now my suppliers are in Warrington which is a complete nightmare for traffic at any time of the day but in the mornings it is worse. Any way 2 hours after setting off i finally arrived at the customers house and started to unload the slc and carried round the back of the house. The customer has given me a back door Key as (this is their exact words) They never use the front door only the back. so once i had carried the slc to the back door i put the key in the lock but the doors didnt open (french doors) looked thru the windows to see that the bolts at the top and the bottom had been pushed in place completely locking the doors. Phoned the mobile number of the customer and got voice mail left a message to ring me back as i couldn't get in.

That was 10.30 this morning and i am still waiting for a call back.......at home in front of telly with a cuppa though.

chris

[EFC Mike]

Crazy how customers just don't consider us important.

[Sir Ramic]

If the bolts are on and they dont use the front door how did they get out and how will they get in ?

[CJ CERAMICS]

If the bolts are on and they dont use the front door how did they get out and how will they get in ?

just had a call from the customer to say sorry but they left by the front door today and forgot to take the bolts off the back....lol but has offered to compensate me for my wasted day.

[Dan]

I thought that lol

Unlucky Chris. I think your customer could have locked themselves out too!

It would be nice if you got a tip for this for a wasted day but I bet you 50p they don't consider it at all.

[kilty55]

gladly take his offer of compenastion cj,a full day rate

[Sir Ramic]

At least they apologised and offered compensation. Not good though if you had other jobs waiting .

[Dan]

Bloody glad to hear they do consider it, sounds like I owe you 50p.

[Max@ableskills]

some customer's eh lol

[andy allen]

i had one cancel on me this week.........gave me all of one days notice.......and it was by text didnt have the bottle to ring and speak to me.

[SandyFloor]

These things happen unfortunately all too often. It's a rarity when they offer to compensate you for lost time so accept graciously

[kilty55]

i had one cancel on me this week.........gave me all of one days notice.......and it was by text didnt have the bottle to ring and speak to me.

i got tired of customers thinking they could cancel 3 grand jobs at a days notice,happened 3 times in 6 months so now every single job i take a deposit upfront ,i wasnt sure how customers would react to this but they have all been fine...they seem more happy actually as i think they feel more important/involved with a good trader so iots worked out well and weeded out the time wasters

[SandyFloor]

i got tired of customers thinking they could cancel 3 grand jobs at a days notice,happened 3 times in 6 months so now every single job i take a deposit upfront ,i wasnt sure how customers would react to this but they have all been fine...they seem more happy actually as i think they feel more important/involved with a good trader so iots worked out well and weeded out the time wasters

Jamie, how much do you take?

[andy allen]

think your right mate might have to start doing that myself.

[kilty55]

i only take 10 percent,however say your doing a 2 grand job thats 200 notes...no ones gonna want to lose that,its actually worked out really well so far

[SandyFloor]

i only take 10 percent,however say your doing a 2 grand job thats 200 notes...no ones gonna want to lose that,its actually worked out really well so far

Good one. Not enough to upset anyone but enough to give you peace of mind.

[kilty55]

aye sandy its an even keel,not seeming greedy but enough money for the customer to not want to cancel

[cornish_crofter]

...and if they do cancel then it's usually for good reason as they too are losing out.