Hi all,
I'd appreciate some advice on the subject of payment etiquette if you get a second.
I state clearly on my quotations to domestic customers that payment is due upon completion but I have had problems with customers paying me 3 times recently.
The problem I've had is with customers not living in the area where the job is. They quite understandably say that they want to inspect the job before they pay but rather than be there when the job is finished they say things like 'I can't get down for a few weeks' or 'I'm on holiday for a couple of weeks and will pay when I get back'. Or 'I'll send you a cheque for some of it and will pay the balance when I've seen it'.
Personally I would never have had the nerve to treat a trademan like that. I don't want to get shirty about it as I risk not getting paid at all. I'd like to find out if this is usual, or if there is any way of preventing this kind of thing in the future. I don't like asking for money for materials up front as customers are reluctant to shell out money before the job has been done and I don't want to bang on about being paid before I have started because it doesn't really set the relationship off on the right tone.
Any advice on this gratefully received.
Cheers
Jim
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Re: New Tilers Support - 2 
I decided to get in touch with my course tutor, who said it was a bit of a weird request, he's never been asked to do that before. After his advice I spoke to the customer and we have decided not to go ahead with tiling the ceiling much to my relief! At least there is no issue with safety helmets needing to be worn when they shower
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