Help!: Removing hard grout from matt slate grey ceramic mosaic tiles

[scotchbonnet]

Good day everyone,

I am in distress. I got a tiler through someone and he did a right mess. I bought really expensive tiles. Anyway, the tiler grouted the wall in the bathroom and LEFT IT FOR ONE WEEK. he ued mapei flexible grout medium grey. He spread the grout all over the tile and came back yesterday to try and get it off with Mr. Muscle limescale remover .

Right now I don't even think I want him in my house to rectify this because I doubt he can. I need to get this sorted soon.

I have bought Lithofin cement residue remover - it should be delivered tomorrow. It is so much grout that I wondering if this is a lost cause and I need to retile or if I need to apply something else before. from reading on here I am leaning on buying Aqua Mix Sealer and Coating Remover before using the lithofin cement residue remover.

Any recommendations. I don't intend to do this myself - I am seeking a PROPER tiler this time - but this time I want to armed with knowledge for when the new tiler comes in.

My husband is coming home on the 24th and after being away for the army.....a bathroom with headaches such as this is the last thing I want him to come home to. I really wanted a welcoming home before the 24th and I am really stressing right now.

Please help.

[Sir Ramic]

If there is as much grout on the tiles as you say then I think it will be a retile job.

[scotchbonnet]

Oh gosh - this is what I was hoping to avoid. This is depressing news....better stop crying (literally) and find the strength - and money we don't have to sort this in a couple of days.

[Sir Ramic]

The best thing to do is to get a good tiler tound to give 1st hand advice.
Where do you live ? We may be able to get someone to you to see the job and do a few tests before doing anything drastic.

[scotchbonnet]

I live in South East London - South Norwood. I would really appreciate that and thanks for even thinking of it!

[Sir Ramic]

I have started a thread here Wanted a Tiler in or near South East London - South Norwood
Hopefully some local tilers wil be in touch to sort this matter out in the best manner.

[scotchbonnet]

Thank you so much!! I really appreciate it - will watch the thread.

[united]

Really sorry to hear about your problem, your in good hands now and I'm sure one of the members will come and sort it all out for you

[Dave]

PLease do let us know how you get on..

[old grouty]

hi, my name is matthew mcmanus, i am new to this site, i have over 30 years experience in wall and floor tiling, i live near camberwell not to far from you, if you still need a tiler to take a look @ this job, i would be happy to pop around and give you some free advice, and a free estimate.
you can contact me on 077 911 04738. matthew mcmanus