Bad Tile (part 2) or manufactured natural effect?

[andy8758]

Hi all, my last post was Bad Tile week - part 2 is that the supplier Topps Tiles (online) claim that a chip is manufactured into the top edge of the tile to give it a "natural look." The end result is they have charged the customer £53 for returning "perfectly good tiles."

This is the tile the customer chose:
Manhattan Marble Floor Tile

What do you think? Should a chipped edge or corner be allowable as a "manufactured natural stone effect"? Have you come across this before?

My customer did not like it. It looked unnatural on the finished tile. You could snag your finger on the defect when it was laid flat. Have you bought or used this tile and found the edge chipped and thought it acceptable?

[kilty55]

personally i dont use topps at all,imo they are a pain..tiles take ages to come,,prices are guff

[macten]

Can't see the detail on the pics.
I've come across it plenty of times but they usually have many irregularities on the surface and/or edges to good effect. Just one chip on the tile in the same place would look odd though so seems a bit daft.

Poor show by Topps though, another reason that I don't use them.

[GirlRacerRed]

was the customer made aware of this feature of the tile before the order was placed? did the customer view a sample tile in the shop?

[andy8758]

was the customer made aware of this feature of the tile before the order was placed? did the customer view a sample tile in the shop?

No - the customer saw exactly what we did on the website no mention of "naturally manufactured defects."

[GirlRacerRed]

No - the customer saw exactly what we did on the website no mention of "naturally manufactured defects."

so the customer bought directly from the website and didn't view a sample first?

[andy8758]

Yes RacerRed - they bought without viewing a sample - mind us Topps wanted £4.99 for one sample tile!

[Scott]

Thats the problem with buying off the internet. I personally will never buy stone without seeing a sample from the crate im buying first.

In fact i dont think there are many things id buy without seeing first (excepts Astontilings laser )

[Dave]

I don't see a single chipped tile in the pic of that floor..