guarantee work

[atec]

whats the best way to officialy guarantee your work, do you need to have an agreement with the adhesive/grout manufacturers such as Bal

[grumpygrouter]

whats the best way to officialy guarantee your work, do you need to have an agreement with the adhesive/grout manufacturers such as Bal

That agreement comes with the product, it is stated on the packaging, bear in mind if you actually get the "small print" from the manufacturer, you will have been expected to use the product strictly in accordance with their usage directions, including and especially, any preparation work and priming requirements.

[Dave-T]

a word of warning on the bal guarantee, and any guarantee for that fact. I spoke to one of the guys at bal that actually does the inspections on the adhesives ages ago. He told me that the first thing he does when he gets to the site, is put a knife into the corners of walls, and wall to floor transitions, and if its not silicone, then the guarantee is gone. They do plenty of other checks, but thats always the first they do. A guarantee is only valid if they cant worm theyre way out of it. So if you want the guarantee, everything has to be done exactly by the book. If we're all honest, i'd say every one of us has done something not by the book now and again.
Bal did pay out on us once i believe, before i started working there, and thats the only problem we ever had, but then we spend the best part of 150 grand a year with them. I wouldnt hold your breath as a self employed tiler.

Had a problem with weber, where an entire floor didnt set, and they didnt pay out a penny, or even offer replacement adhesives.

I dont like guarantees. As far as im concerned, if you use the right products for the right jobs, you'll be ok. Problems are normally apparent straight away.

Oh and for those interested, Norcross is making some nice adhesives, I've had our tilers using it on a few jobs and they've all liked it, and our tilers are notoriously hard to please. Not many places doing it yet, but you'll be able to get some top deals on it.

[cjbombero]

Oh and for those interested, Norcross is making some nice adhesives, I've had our tilers using it on a few jobs and they've all liked it, and our tilers are notoriously hard to please. Not many places doing it yet, but you'll be able to get some top deals on it.

Do you mean Morcross? I use their SPF Rapids (white is an orange bag and grey is a pink bag) and the are really good to work with, got a really good trade deal.

I agree, well worth a try

cjbombero

[Sir Ramic]

I beg to differ about Norcros...A dealer close to me stocks it and i have tried it. I can honestly say it i feel its the worst adhesive i have used in the last 3 years. I found it very gritty when using their SPF and the Timber Fix stuff felt too dry. I like to be competitive with my pricing and thats the only way Norcros got my attention.
I am not your one brand type bloke, i like to try all makes on the market but i will be avoiding Norcros in the future.

[Dave-T]

No, Norcros are the company that owns Johnsons Tiles. They used to own BAL untill they sold out to ardex. Now they're making adhesives again (different to johnsons adhesive i believe). Most of the products are very very similar to bal, i guess because of theyre prior knowledge from when they ran bal. They've just got a really new modern factory, and can produce large quantities for a low cost. Good for everyone. Tilers get better rates, and i get better margins . Still gonna do bal tho, Would never move away from bal completly. Just nice to have a reliable alternative for those annoying tilers that come in and beat me up over costs cos they've priced too low to get the job. lol

[cjbombero]

Ever tried Morcross?

[Sir Ramic]

I tried Motorcross once but prefer trail riding at my time of life.

[LM Ceramics]

good sir ramic

[Dave]

A tile fixer should give his own guarantee on his work....if a job fails then the fixer puts it right.....I wouldn't approach an adhesive manufacturer to come and test anything coz as said it won't happen..you are always in the wrong.....

Do the job right with the correct materials and your own guarantee will suffice...

[P'boro tiler]

thats what i do

[beanz]

A tile fixer should give his own guarantee on his work....if a job fails then the fixer puts it right.....

Just out of curiosity Dave, how long would you guarantee your work for?

[Dave]

Just out of curiosity Dave, how long would you guarantee your work for?

Min 5 yr...but this depends on how a customer has looked after their installation....my guarantee is on my quality of work and if other matters effect this ...i.e. like other work bieng done by other trades after you have finished..then you have to look at why it happened if you have a failure etc...

Obvioulsy you can't be called back just coz a customer has chipped a tile etc...

[Dave]

How about you beanz..what do you do..?..

[cornish_crofter]

As far as adhesives are concerned I would have thought that faults would become apparent within a few weeks of the installation, would they not?

[beanz]

How about you beanz..what do you do..?..

Not even started yet mate. Start my course Monday week.