Help!: Problematic Tiler

[davy583]

Hi all
had a customer call me today about a problem in his bathroom. He has had a tiler in to tiling his bathroom walls and floor and after having a look at the job myself I would not have left that job in a public toilet. Grout lines are a mile away the tiles are all uneven and the walls have all been skimmed there is a square hole cut around the toilet waste pipe and there are tiles chipped after cutting and he has still put them on the wall. The customer has not paid the tiler but he is wondering if there are any official body’s he can go to or is there a way to get this tiler back in to correct the job. In short he is wondering what his options are
THANKS A MILLION PEOPLE

[top tiler]

yes there is the TTA will this guy be a member NO this is going to happen a lot more when you have tiling couses that last 4 days and they call themselfs bloody tilers why did i do 4 year aprentership i gess i must be a slow learner

[LM Ceramics]

same here i served a 2 year apprenticeship soon as we get these cowboys out of our trade the better

[GazTech]

Hi all
had a customer call me today about a problem in his bathroom. He has had a tiler in to tiling his bathroom walls and floor and after having a look at the job myself I would not have left that job in a public toilet. Grout lines are a mile away the tiles are all uneven and the walls have all been skimmed there is a square hole cut around the toilet waste pipe and there are tiles chipped after cutting and he has still put them on the wall. The customer has not paid the tiler but he is wondering if there are any official body’s he can go to or is there a way to get this tiler back in to correct the job. In short he is wondering what his options are
THANKS A MILLION PEOPLE

The Tile Association do an independent call service for a fee Davy...Gaz
Technical support for the tile industry

[chris.tiling]

I am a two week course "tiler", so it hurts when people lable us as sub standard because not a time served tiler, however...the difference here is that I have standards and would never do / leave a job as described above, so I take that as meaning I am ok. A year after going self employed, I am the only Topps Approved Fitter at the local store and have loads of great feedback from customers. Some course tilers are ok!

Right, rant over...

In answer to your question, tell them to withold payment until job meets satisfaction of customer, but the first fitter needs an opportunity to put things right first

[GazTech]

Lets please just help the guy out... this is not a thread to debate the ins and outs of training courses....Gaz

[deanotile]

I am a two week course "tiler", so it hurts when people lable us as sub standard because not a time served tiler, however...the difference here is that I have standards and would never do / leave a job as described above, so I take that as meaning I am ok. A year after going self employed, I am the only Topps Approved Fitter at the local store and have loads of great feedback from customers. Some course tilers are ok!

Right, rant over...

In answer to your question, tell them to withold payment until job meets satisfaction of customer, but the first fitter needs an opportunity to put things right first

You are absolutely right on both counts m8 the tiler has to be given the option of putting the work right in a reasonable time frame. Also it don’t mater whether you have been tiling 20 minutes or 20 years if you have it in your hands then that is that.

[top tiler]

can i just say the guy that tiled the b room was not a tiler just because he atempted to stick some square things to the wall does not make him a tiler i would not let him back in my house and i would try to recover any money i was out of pocket by hopefully this would stop him wrecking other houses and to stop calling himself A BLOODY TILER

[GazTech]

Lets please just help the guy out... this is not a thread to debate the ins and outs of training courses....Gaz

Repeat.......

[Dave]

The TTA do have an inspection service but it is not cheap...

This is the latest price that they charge for this service..

The TTA inspection service is based on British Standard BS5385. An inspector can come out to site, inspect the tiling works and issue a report based on what he sees as compared to the British Standard, and offers remedial advice should it be necessary.

The cost for a domestic inspection, i.e. tiling up to £10,000 is £770 + VAT, and for a contractual inspection, i.e. construction contracts and domestics over £10,000, is £975 + VAT.



Try and resolve this problem with your fixer and if no agreement can be achieved then try and claim your costs back...

[whitebeam]

Good to see you back from your hols Dave, Did'nt need the use of the bat phone in case of emergencys Maybe on a few questions perhaps

[beanz]

can i just say the guy that tiled the b room was not a tiler just because he atempted to stick some square things to the wall does not make him a tiler i would not let him back in my house and i would try to recover any money i was out of pocket by hopefully this would stop him wrecking other houses and to stop calling himself A BLOODY TILER

I'm not a tiler, but i'd have to agree with that. What's that saying??? Fool me once, shame on you. Fool me twice, shame on me!

[DS Tiling]

Pictures would help. Because a sustrate has been skimmed it rarely means it is actually flat. Some customers should think about that before buying tiles half the size of their bathroom walls

As for pipes how many of us have had to notch because a plumber or some other has left a pipe with all sorts connected and no shut off?

I'm not defending this guy just get frustrated that everyone blames the tiler. Still there is no excuse for shoddy wormanship but we have trowels not magic wands

[davy583]

Hi there DS TILING
I don’t have any pictures for this job, I take-in and understand all the points in your reply but the customer was advised by the tiler what needed to be done to the walls to get them as flat as possible. But please understand that this is not bad workmanship it is rubbish. Tiles are cut to short; they are chipped to the size of a 5 pence piece and still fixed to the wall. The setting out is all wrong. There is only 1 obstacle (waste Pipe) in the way and he still managed to get it right in the middle of a tile. All in all it is a real bad job.
Thanks for your reply