I tried using the "helpline" from my course providers and just got a voicemail with no returned call, so I know that the so-called "on-going support" is not as it may seem.
I, initially, experienced a lot of issues which I figured out by taking my time and, also, using this forum

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What sort of "difficulties" are you experiencing?
I, also, got to know a couple of the long serving tilers that are local to me (a friendly bunch, actually) and they have always been prepared to offer advice at the end of a phone - just a thought??