B & Q Tiles - Again

[simonb43]

Hi all, currently tiling a kitchen floor using B & Q 600mm x 600mm black polished porcelain tiles. Customer got everything from B&Q including cleaner and sealer.

Customer noticed that tiles were not jet black, but was apparantly told by B & Q advisor that the sealer would darken the origional colour of the tile, and this was backed up by a customer who had previously fitted them. I have told customer that sealer will not change colour of tile that drastically, and the point has been proven today as after coating tiles with sealer, they still looked a very dark shade of brown. Was this advice from B & Q correct ?? I have never heard of a sealer that changes the colour of a tile !! Or maybe B & Q have invented something no-one knows about ??

[charlie1]

When you say B&Q advisor, do you mean shop assistant or some kind of proffesional in the tiling dept?

[simonb43]

Some one the customer found in the tile isle, so probably a store assistant

[brian c]

dont think so some how,i would tread careful with this customer.

[Droopy]

dont think so some how,i would tread careful with this customer.

Not to mention treading carefully on the tiles, to avoid staining

[Grace'sDad]

When you say B&Q advisor, do you mean shop assistant or some kind of proffesional in the tiling dept?

He's being sarcastic!

And from personal experience, the old B&Q porcs - 12 months ago - were darker and looked black when wet.

The newer stuff is definitely brown and I suspect due to all the claims they had regarding staining, they are less porous now too, so won't really absorb as much sealant. (guessing)

[simonb43]

customer insist the advice they were given was definately from a B&Q employee. Would that advice be correct ???

[brian c]

PERSONALLY I DONT THINK SO.tAKE A TILE TO THE SHOP AND GET THEM TO PROVE IT.

[guy1976]

no mate they are talking rubbish the 600x600 are not black get a sample from a different shop and show them