DIY sheds vs specialist tile retailers

[Ger]

As a manufacturer/supplier, Sealux would be interested to hear views on:

What should differentiate a tile retailer from a DIY shed selling tiles/accessories?

Ger

[grumpygrouter]

Product knowledge and a good variation in available materials for me.

DIY sheds tend to have people pushing tiling stuff ( and everything else) without any real training. Also, in general they don't sell "professional quality" materials.

[wetdec]

Originally Posted by grumpygrouter

Product knowledge and a good variation in available materials for me.

DIY sheds tend to have people pushing tiling stuff ( and everything else) without any real training. Also, in general they don't sell "professional quality" materials.

In a nutshell m8



tiler

..

[Fekin]

Same as Grumpy.

Product knowledge and fixing knowledge from start to finish of the installation.

[Dave]

quality tools and not DIY crap that most of these little shops sell......and staff that know what they are talking about........

[chille]

I can walk into my independant grab 4 or 5 samples no charge and no tills full of happy DIY's then ring the bloke I know and get delivery when I need it. . . absolutely priceless when compared to the dizzy fruit bats in the big stores. Plus the stuff is miles better

[devonmark]

product knowledge is of most importence from informed and preferably experienced staff...then there's the stock of quality materials,tools,tiles..blah,blah,blah...

[Pawelzik]

Originally Posted by Fekin

Product knowledge and fixing knowledge from start to finish of the installation.

with grumpy and fekin and the others.
And what is more a tile retailer should make it possible that, whenever problems occur, either they come to site or a company/manufacturer representative (tiles, trims, boards, adhesive or else) comes to site when claims or problems come up.
This is something that DIY-stores seldom can offer.
Martin