Paul Leighton - A customer of 365Drills manages FIFTY holes from a single pack of PORSADRILL diamond tile drills / holesaws drill bits and then wants his money back.

But don't worry - This is actually a GOOD NEWS story!


50 x holes (And now wants a refund)

Worried he might not have enough diamond cores he telephones for advice. We told him if he bought at least two packs - possibly THREE he would cover himself. Any full packs he didnt use to return for refund.

SALE OR RETURN

He orders THREE packs for £99.00 and out they go on 1st Feb 2011.

On 3rd April a covering letter and two packs of diamond cores (PORSADRILL) arrive on our desk.

Letter Reads:
I purchased three packs of your 8mm drills last month (copy invoice enclosed) I have completed the job and only needed one pack.



Far from being unhappy about a customer return we are DELIGHTED that used carefully that Paul Leighton actually managed to achieve over FIFTY holes in one project using 8mm PORSADRILL tile drills.

Instead of the project costing Paul £99 its only cost him £29.99 and his credit card bill will see money back today.

At 365Drills we stand by our product and if used as per manufacturers guidelines then you too can achieve results like Paul.

Word of caution here: Paul was using them to drill deep into granite rock. Granite is not as hard as porcelain tiles. Porcelain tiles (Large format porcelain tiles) are 30% harder than granite so do not expect to achieve the same lifespan if you are using hard tiles.



Use them as per our instructions and you will achieve sensible numbers for the price.



And in Pauls case... Its Cash Back Time...

Yep. As a DIYer I used your bathroom pack. A useful range with good performance at a sensible price. Well pleased.
You sing your own praise but it is right you should. Good product. Good price.

You sing your own praise but it is right you should

Of course! We are not shy at demonstating positive feeback.

IN FACT.......

Just today we notched 1500 on ebay.



100% Happy Customers. NO COMPLAINTS !

Taken into context if you filled a Boeing 747 jet with every ebay customer of PORSADRILL


You would have to walk down the isle of THREE planes to meet them all.

And every one of them would have the same comment....

Good story Richard.

HI, I need a bit of help please. I had 6 holes to drill into very hard porcelain tiles yesterday. The only bits I could get were Plasplugs. I blunted 2 bits on 2 holes. Is this normal for Plasplugs. Will your bits perform better?
I have to go back and finish the job - just 4 holes to do but do not want another Plasplugs bit.

The holes are 8mm. I was drilling at slow speed with plenty of water - so I think I did my part correctly.

We try not to make any comment about competitors (other than to say that the results you achieved speak for the product).

Our diamond core drills will cut 40 to 50 holes per pack of four if used correctly.



£29.99 for a quad pack. Ideal for professional installers.


Available here : Website

Our trading partner (Travis Perkins Group: Tile HQ) Supply them as singles



From the TILEHQ site:



Click Here for their website: TileHQ

They sell for £16.99 for a single 8mm diamond core pack.

OK I have ordered a pack of 2 x 6mm, 2 x 8mm and non slip guide plate.

Would you like my feedback when I have used them?
I will use plenty of water, could I just check what drill speed you recommend.

Thanks, Karl

I can say that these cores r the best u will buy, still got my original pack of them after 18 months. need to invest again shortly though but these r the only 1s i will buy.

Thanks Robson, that's encouraging. I look forward to trying them out next week.

Its 7am Saturday Karl and we are posting your pack out this morning to you.
Yes please feel free to road test the equipment and let us have feedback. Always welcome!

Robson many thanks for your endorsement. We have a lot of positive feedback from professional tilers like yourself and to be honest its your input that counts.

Looking forward to converting Karl into a PORSADRILL man!!







Tiles. They all need holes in em!

Thanks very much Richard, this all sounds very positive. If I'm happy with your drill bits I will pass on a recommendation to some of the other guys I work with.

Could I just double check what drill speed you would advise me to use?

Cheers, Karl

The drills arrived Monday morning so thanks for fast delivery.

Unfortunately because of the time I lost messing about with the Plasplug bits, which incidentally I will be sending back to them because in my opinion they are not fit for purpose, I had to move onto my next job.
So I subbed the job out to another bathroom fitter mate of mine.
Well he rang me on the morning that he was doing the job and asked if I wanted feedback on the 8mm Porsadrill bit I had given him.
I thought "oh no he's going to say they are a load of rubbish", but in fact quite the opposite. He couldn't get over the fact that he had just drilled 4 holes in 4 minutes into really hard porcelain (it had taken me 1 hour and 2 bits to do 2 holes with the Plasplugs).
His words were "these are the best bits I have used by a million miles".
So you can also expect an order from him as I have passed on your details. You now have 2 new converts.

Thank you very much, I now have a reliable and fast solution for drilling tough tiles, something that has always proved to be a problem area in the past.

Nice one!

As mentioned before the biggest marketing tool we have is word of mouth. A lot of professionals are sharing the info from plumber to tiler.

Really pleased the tool did the work for you and that the review is positive!