I think it's fair that you should all know that Weber have been absolutely brilliant with regards to the problems I experienced with their SLC. They have free issued a number of bags of SLC to me to correct the problem, and have gone further than that. I feel a bit guilty for the choice of title in my previous thread now.

A huge amount of effort on on their part and that of CTD in Plymouth, who I bought the stuff from has helped me considerably. Very often the metal of a manufacturer shows in how they tackle a problem, rather than if a problem never occured in the first place.

Weber have demonstrated how they tackle issues surrounding product or product support. They are the only tile adhesive company that I have had first hand experience with in this respect. Whilst we expect others may respond well in certain curcumstances, we as a forum now know that Weber will.

I would highly recommend Weber as a company that stands by their product. I look forward to using more of their products in the future.

Again, thank you Weber, you've been absolutely brilliant and earned my customer loyalty (something that you may not be too thrilled about ).

Now that is service.. it is good when they do help out.. Thanks for sharing this and i hope you feel better within ya self now mate.

One for you and one for weber

good old Webber !!! i use there OCR TILING RENDER its the best stuff out there IMO,as you say Cornish

good on ya webber

Next time you get stressed about a job not going to plan, think about how you feel now compared to the other day. All will be well in the end

Originally Posted by Brian J

Next time you get stressed about a job not going to plan, think about how you feel now compared to the other day. All will be well in the end

was it that obvious??!!

You're right though - I'll just think about how I feel when I'm out the other side of it.

well done weber!!

they are a top company and make some very good products...they dont always get the credit they deserve.

Originally Posted by Dave

Now that is service.. it is good when they do help out.. Thanks for sharing this and i hope you feel better within ya self now mate.

I do thank you very much. Their response has also reaffirmed my confidence in myself in that followed a process to the letter. I now need to follow a different process to get the results I want and I now know that thanks to them and the members here.

Im glad you got it sorted

Originally Posted by Scottley

Im glad you got it sorted

I've still got to lay it - the drama's not over yet!

Now if Weber want to make us all feel good.. Can we all have some FREEBIES!! plz..

nice1 , good on ya webber!

Good 2 hear a manufacturer with a decent back up service.

well done weber.

Nice one Weber

just while the subject of weber is here, can anyone give me their thoughts on weber.set rapid vs kerakwik? or indeed on any other weber adhesives if they have any experience of them. never used them before, and was wondering how they are. i see a few people here saying good things about them, and they're well priced at ctd, but always shied away from buying them before. any of your thoughts on this would be appreciated. cheers.

john

Weber is a sound product, Never had issues with any I have used.

Mee toooo.. Weber do great products.. i will use either that or Mapei.. even Bal if i am not paying..

ok, thanks.i'm starting a bathroom tomorrow, so i'll think i'll get some weber gear in for it for a change. are the grouts any good, or should i stick with mapei ultracolour? and while i'm at it, how would you rate ardex grouts? i've used them for floors before, but never walls.

For white grout I always use Weber. Coloured its Mapei unless Ardex give me free stuff.

Originally Posted by Sir Ramic

For white grout I always use Weber. Coloured its Mapei unless Ardex give me free stuff.

ok, thanks. that's a surprise with the white grout. i'll go with weber on the grout tomorrow then too. something a bit different to look forward to. i'll let you know how i get on with them on monday, when i hope to finish it.

My local stockist only has Weber and BAL so its an easy choice for grout.

i'm lucky here. i can get mapei, bal, ardex or weber locally. and granfix and nicobond pretty close too, though i rarely use them. lots of choice round here.

Oh I can too but my main dealer will always undercut anyone so I tend to stay with them.

i haven't been round here that long so still getting to grips with local suppliers etc, but seems to be very good prices at all of them. especially ctd. they're very good on just about everything.

They are doing some great pallet deals at the moment.
At a recent trade day the rep came up to me with a bag of goodies and discount vouchers!

Originally Posted by Sir Ramic

My local stockist only has Weber and BAL so its an easy choice for grout.

i take it you use weber then neale? nobody stocks it here, ive been using bal recently and im really impressed with it compared to the usual mapei. i guess it's a personal choice

I've been using weber a bit lately and I'm impressed with it too, I prefer Mapei but it's probs 20 mile round trip to my nearest mapei supplier.

Originally Posted by Mike

i take it you use weber then neale? nobody stocks it here, ive been using bal recently and im really impressed with it compared to the usual mapei. i guess it's a personal choice

Sorry that should have read that for white wall grout the choice is Weber or BAL. They get me Mapei adhesives or Biscem.